The Role. You’ll be in on the ground floor of a company that’s building software that uniquely solves a universal and acute problem within all service organizations. We’re proud of the momentum we’ve achieved with early partners that include many of the most innovative services teams like Etsy, Samsara, Brooks, Carta, and Notion. The Mid-Market Customer Success Manager is tasked with working with our growing customer base and working closely with...
Assembled is looking for an experienced product designer to join our UX team to work on software for customer support operations. We’re creating new products backed by AI but centered around human work and decision-making. This is an opportunity to innovate in a wide open field, and. help design fundamental new concepts and workflows for people at work around the world. Responsibilities. Create, refine, and iterate on significant new products and...
Summary. You’ll be in on the ground floor of a company that’s building software that uniquely solves a universal and acute problem within all service organizations. We’re proud of the momentum we’ve achieved with early partners that include many of the most innovative services teams like Salesforce, DoorDash, Stripe, Robinhood, Etsy, and CashApp. The Manager, Solutions & Support Strategy will be a highly dynamic hybrid role. This person will [1] ...
Assembled is building software to transform and elevate customer support teams, which often represent 20-50% of the people at a company. Our workforce management platform helps some of the fastest-growing, most innovative companies in the world-including Stripe, Etsy, and Robinhood-to schedule, forecast, and organize their support teams. We've raised $70m in funding from the likes of NEA, Emergence Capital, and Stripe itself. You'll be joining a ...
We are looking for a second Sales Engineer to join our team and provide technical expertise and support to our sales team. The Sales Engineer will help drive sales by handling technical questions and objections, developing demos and proof of concepts, and achieving technical objectives. This position requires both technical and interpersonal skills to be effective. Responsibilities. . Partner with Account Executives to understand prospects techni...
As a Strategic Partner Manager at Assembled, you will play a crucial role in managing and growing efforts with our Salesforce partnership among others. You will help cultivate strong relationships with key stakeholders, identify opportunities for collaboration, and drive initiatives that deliver meaningful value to Assembled, our partners, and mutual customers. In addition, you’ll have the opportunity to be an early member of the Partnerships Tea...
As Assembled’s founding Sales & Success Enablement hire, you will play a crucial role in shaping our sales and customer success strategies. Your primary responsibility will be to develop, organize, and enhance our enablement materials and processes, ensuring our GTM teams are equipped with the necessary tools, resources, and knowledge to succeed. Responsibilities. Intake, Learn, and Build. Gain a deep understanding of our business, products, and ...
From Day 1, we’ve been lucky to build for the most amazing group of CX professionals, and we’re looking for a skilled marketer to take our community engagement to the next level. As a key player on the Marketing team, you’ll be the first of your kind to build in-persona and digital programs that inspire and delight users and prospects alike. You’ll collaborate with Sales, Customer, and Product to build/sponsor events, partnerships, and experience...
You’ll be in on the ground floor of a company that’s building software that uniquely solves a universal and acute problem within all service organizations. We’re proud of the momentum we’ve achieved with early partners that include many of the most innovative services teams like Stripe, Robinhood, Etsy, TaskRabbit, and CashApp. The Strategic Customer Success Manager is tasked with working with our largest customer accounts, and orienting our GTM ...
Assembled is building software to transform and elevate customer support teams, which often represent 20-50% of the people at a company. Our workforce management platform helps some of the fastest-growing, most innovative companies in the world-including Stripe, Etsy, and Robinhood-to schedule, forecast, and organize their support teams. We've raised $70m in funding from the likes of NEA, Emergence Capital, and Stripe itself. You'll be joining a ...
The Team. Our New Products Team is building a new AI-based product to help support agents become more efficient. The team acts as a “startup within a startup” and consists of 3 dedicated engineers, 1 business generalist, and is led by our CTO John Wang. We’re looking to add a frontend focused engineer who’s been an early hire before and thrives in ambiguity. Here's a bit more about the New Products Team. A deep dive into the day to day life of th...
Job responsibilities. Conduct customer research to deeply understand problems and needs. Consult go-to-market teams, interview customers and prospects, analyze feedback and usage data. Collaborate with engineering and design teams to design and deliver a robust product roadmap. Provide clear requirements and direction, prioritize key features, and remove blockers. Our team is highly collaborative and individual engineers and designers wear a lot ...
