Software Engineer - Contact Data

Assembled builds the infrastructure that underpins exceptional customer support, empowering companies like CashApp, Etsy, and Robinhood to deliver faster, better service at scale. With solutions for workforce management, BPO collaboration, and AI-powered issue resolution, Assembled simplifies the complexities of modern support operations by uniting in-house, outsourced, and AI-powered agents in a single operating system. Backed by $70M in funding from NEA, Emergence Capital, and Stripe, and driven by a team of experts passionate about problem-solving, we’re at the forefront of support operations technology.

The Role

We work in project-based units of work. We’re looking for a Software Engineer with senior level experience to take ownership over the technical direction of a project, provide the team with technical leadership and mentorship, and take on key project initiatives.

What You’ll Work On

• Data Ingestion: The team processes tens of millions of customer support tickets daily through various direct integrations with customer support platforms and our API. This data is vital for powering staffing decisions for our customers. We are focused on improving our API while also striving to streamline the scaling of our integration processes. Additionally, we aim to enhance the reliability, performance, and alerting of our data ingestion pipelines.
• Metrics Generation: The team is responsible for developing a framework to generate various metrics by aggregating large volumes of data across multiple dimensions. We aim to improve the efficiency of metric generation while making it easier to define new metrics and support custom metrics that are relevant to our customers.

Responsibilities

• You’ll lead the technical architecture and implementation on significant new projects and features. You’ll help scope these projects and advise the design, product management, and leadership teams on the technical details of these projects.
• You’ll provide technical mentorship to the rest of the engineering team and advise on topics such as systems design, engineering best practices, and managing technical debt.
• You’ll participate in design and code reviews and be a go-to person to unblock technical challenges for your team.
• You’ll serve as the subject matter expert for your team or project by providing guidance to internal partners and customers.

About You

• 5 years of experience in software engineering as an individual contributor in full-stack environments.
• Extensive back-end engineering experience in statically typed languages like Go, Java, or Rust.
• Experience in designing and implementing ETL pipelines and developing flexible data models to support diverse data integration needs.
• Experience in writing efficient code to extract and generate metrics from large volumes of data.
• Product sense: You have consistently worked with product and design teams to take ambiguous problems and turn them into technical stories.
• Technical leadership: You have the ability to make well-thought-through technical trade-offs and have led code reviews or design conversations in the past.
• You have experience leading a team of engineers as a technical lead or a senior team member responsible for the technical direction of the project.
• Mentorship: You’ve helped mentor and coach other engineers who have then shown concerted, dedicated improvement in their abilities.

The estimated base salary range for this role is $150,000 - $300,000 per year. The base pay offered may vary depending on location, job-related knowledge, skills, and experience. Stock options are provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.

Our U.S. benefits

• Generous medical, dental, and vision benefits
• Paid company holidays, sick time, and unlimited time off
• Monthly credits to spend on each: professional development, general wellness, Assembled customers, and commuting
• Paid parental leave
• Hybrid work model with catered lunches everyday (M-F), snacks, and beverages in our SF & NY offices
• 401(k) plan enrollment