If you are service desk technician who enjoys working with clients onsite and working with a great team at a midtown office then keep reading. We are looking for talented, logical thinkers who have a heart for technology and a head for problem solving.

WHAT YOU WILL DO

~ Be based in our Mid-town Manhattan office and have client onsites during the week throughout NYC.

~Get up to speed with a 3 week in house orientation. Learning the ins and outs of our clients and the DeepTech way to ensure you are set up for success.

~ Your day-to-day requires strong customer service skills as well as excellent organization and documentation.

~ A full range of service desk support tickets to be dispatched to you, (password resets, to printer setups, to OS updates, workstation migrations, server troubleshooting, MDM setups.)

~ Participation in the On-Call rotation (comes with additional compensation.)

~ Have regular check-in meetings with our Service Desk Manager.

~ Have regular Service Desk meetings to check in with your team and monthly all company meetings with breakfast!

~ More than anything you can expect to learn and be challenged and have opportunities to grow.

ABOUT YOU

· Proven track record of at least 3 years of experience supporting Windows and Apple environments.

· Strong abilities in supporting PC, (everything from adding RAM to replacing an SSD to strong command line knowledge.)

· Adept at Apple, (including OS upgrades, migrations, iOS support and familiarity with MDM.)

· Enjoys working with clients onsite in the city and establishing strong client relationships.

· Exceptional ability to explain technical concepts to non-technical users with approachability and empathy.

· Thrives when working with a knowledgeable supportive team. Capable of asking for assistance as well as making informed decisions and taking on tasks without supervision and follow-up.

· Exceptional ability to multitask with an understanding of ticket priorities and urgency.

· Experience using a ticketing system / RMM tool and PSA software.

· Ability to prioritize a queue of dispatched service desk tickets and handle a fast-paced environment.

WHAT WE OFFER

Benefits: Cell Phone reimbursement, commuter benefit program, employee referral, EAP, 9 holidays, PTO & Sick time. Medical, Dental, Vision, Life, AD&D Insurance.

Continuing Education: In addition to having annual goals to pursue your higher education, we provide a standard and a specialized training path for each employee.

Office environment: Be part of a team that celebrates anniversaries, has ping pong games, monthly employee appreciation prizes and a workplace with humor, levity and occasionally a dog running around.

The ability to work with autonomy while being supported by a team and coached by an encouraging management team.

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HOW DO I APPLY?!

Send resume to hiring@deeptechinc.com AND

Include in body of email: Have you tried rebooting

Any submission that does not include (the requested phrase) in the body of the email to hiring@deeptechinc.com will not be considered.

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WHO WE ARE: DeepTech Inc. has been a mainstay in the world of NYC MSP’s for over 20 years. Built from the ground up with long-lasting client relationships.

What are DeepTech’s values? Transparency, Dependability, Integrity, Versality and we are nothing without Team-work

What are DeepTech’s offerings?

• Flexible Helpdesk
• Procurement & Provisioning Solutions
• Strategic Projects
• Business Protection & Continuity
• Virtual CIO

What advice would DeepTech give a new client? Backups are everything.

If DeepTech were an animal what would it be? Ohhh good one! I would say a dog, lion, octopus hybrid. We are friendly and loyal, are protective of our staff and our clients and have the ability to adapt and help clients maneuver their way through tricky technical situations.

Check us out!

• https://deeptechinc.com/
• https://www.instagram.com/deeptechnyc/

DeepTech is committed to being an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Experience level:

• 4 years

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Application Question(s):

• Have you applied to DeepTech before? If so when?

Experience:

• Mac OS: 4 years (Required)
• Windows: 4 years (Required)
• Technical support: 5 years (Required)

Ability to Commute:

• New York, NY (Required)

Work Location: In person