The IS/IT Technical Support Expert evaluates existing systems and/or user needs and makes recommendations. Works with end user groups to identify technical solutions to business problems or inefficiencies. Being an IS/IT Technical Support Expert requires a bachelor's degree. May require certification in specific applications. In addition, IS/IT Technical Support Expert typically reports to a head of a unit/department. Working as an IS/IT Technical Support Expert typically requires 7+ years of related experience. A specialist on complex technical and business matters. Work is highly independent .... May assume a team lead role for the work group.More Show Less
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