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Responsibilities:
- Provide exceptional customer service to clients via phone, email, and chat
- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Assist customers with product information, pricing, and order placement
- Resolve customer complaints or issues with patience and empathy
- Upsell products or services to increase sales revenue
- Conduct outbound calls to follow up on customer inquiries or sales leads
- Analyze customer needs and recommend appropriate solutions
- Maintain accurate records of customer interactions and transactions
Qualifications:
- Excellent phone etiquette and strong communication skills in English (Spanish language skills are a plus)
- Previous experience in customer service or sales is preferred
- Ability to multitask and prioritize tasks effectively
- Strong problem-solving skills and ability to handle difficult situations with professionalism
- Ability to work independently as well as part of a team
- Proficient in using computer systems and software applications for data entry and customer management
We offer competitive pay rates, a supportive work environment, and opportunities for career growth. If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you. Apply now to join our team of dedicated Customer Service Representatives. All potential employees must pass a drug screening and a back ground check.
Job Type: Full-time
Pay: $20.00 - $24.00 per year
Benefits:
Experience level:
Shift:
Weekly day range:
Work setting:
Work Location: In person
Full Time
Consumer Services
$38k-48k (estimate)
03/16/2024
05/15/2024
roadone.com
CHARLESTON, SC
200 - 500
2013
Private
$50M - $200M
Consumer Services
RoadOne is an intermodal transportation and logistics company that provides transloading, warehousing and distribution solutions.
The job skills required for Customer Service Representative include Customer Service, Problem Solving, Communication Skills, Data Entry, Computer Systems, Empathy, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.