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Our mission is to increase the success rate of small businesses. Traditional banking has been a growth limiter rather than a growth enabler for business owners, and we’re changing that. Relay is the all-in-one, collaborative money management platform. We’re building for employer SMBs and their finance function, internal and external, and are focused on delivering a human-centric customer experience. Ultimately, we help SMBs be ‘on the money'.
Relay is entering an exciting new chapter of growth as we continue to support small business owners across the US. We’re looking for an experienced leader who is passionate about delivering an excellent experience to customers to lead our Customer Experience (CX) team. This person will ensure Relay delivers on our core value proposition which is to deliver human centric support with excellence. This opportunity will appeal to a customer-centric experienced people leader who is passionate about the Customer Experience (CX). We want someone who is excited to differentiate us as industry leaders in customer care; helping set the strategy, building the team, and implementing processes to support our growing business across the US.
\nWhat You’ll Be Doing:
Research shows that women-identifying and other marginalized individuals tend to only apply when they meet 100% of the qualifications; if you don't have all the listed qualifications, we encourage you to apply anyway!
What’s Important to Us:
At Relay, we believe that diversity is key to building high-performing teams, and creating an inclusive work environment is our priority. We are an equal-opportunity employer and we welcome people of diverse backgrounds, perspectives, and skills.
We will work with applicants to provide accommodations at any stage of the hiring process. If you require accommodations during the interview process, please email your People Team contact, and we will work with you to meet your needs.
Full Time
$179k-235k (estimate)
03/05/2024
04/22/2024
The job skills required for Director, Customer Experience include Leadership, Initiative, Communication Skills, Continuous Improvement, Presentation, Process Improvement, etc. Having related job skills and expertise will give you an advantage when applying to be a Director, Customer Experience. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Director, Customer Experience. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Director, Customer Experience positions, which can be used as a reference in future career path planning. As a Director, Customer Experience, it can be promoted into senior positions as a Top Customer Service Executive that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Director, Customer Experience. You can explore the career advancement for a Director, Customer Experience below and select your interested title to get hiring information.