We are seeking a dynamic and customer-centric individual to join our team as a Customer Experience Manager for Happier Grocery.

In this role, you will be responsible for ensuring that every customer who visits our store has a positive and memorable experience. You will work closely with our store team to identify opportunities to improve the customer experience and implement initiatives to drive customer loyalty and satisfaction.

About us:

Happier Grocery is an oasis of discovery, creativity and life supporting nutrition and enjoyment. A place of community, a place of positivity, a step toward a happier world.

We are a health forward food market creating an experience where the shopper need not scrutinize every food label. Where the curation of the product will have undergone an extensive selection process ensuring the highest quality standards. Organic - often local, free of preservatives, pesticides, agents, growth hormones, additives, oxidized oils, GMO's, highly processed ingredients …

Responsibilities:

*Develop and implement strategies to improve the customer experience, including customer service, merchandising, and store layout *Train and coach store team members on customer service and engagement best practices *Help customer navigate the store if they are unfamiliar with the layout *Educate customers about who we are as a company and promote our values in a relatable manner *Ensure that the store is clean, organized, and well-maintained to enhance the customer experience *Collect and analyze customer feedback to identify trends and opportunities for improvement *Develop and implement programs to drive customer loyalty and satisfaction, including customer rewards programs and community events *Collaborate with marketing and merchandising teams to develop and execute customer-focused promotions and campaigns *Monitor and track customer service metrics to identify areas for improvement and ensure that the store is meeting or exceeding customer expectations *Manage customer service inquiries and complaints, resolving issues in a timely and professional manner *Ensure that store policies and procedures are customer-friendly and easy to understand *Stay up-to-date with industry trends and best practices to continuously improve the customer experience

Requirements:

*Bachelor's degree in business, marketing, or a related field *3 years of experience in customer experience management or a related role, preferably in the grocery or retail industry *Proven experience in developing and implementing customer-focused strategies and initiatives *Strong leadership and coaching skills, with the ability to inspire and motivate a team *Excellent communication and interpersonal skills *Ability to think strategically and analytically, with strong problem-solving skills *Ability to work effectively in a fast-paced, dynamic environment *Proficiency in customer service and data analytics tools *Availability to work flexible hours, including evenings and weekends, as required *A passion for delivering exceptional customer experiences and driving customer loyalty

If you meet the above requirements and are excited about the opportunity to join our team, we encourage you to apply. We offer a competitive salary and benefits package, as well as opportunities for professional development and advancement.

Available shifts and compensation: We have available shifts all days of the week. Compensation is $18.00 - $20.00/hour.

About Happier Grocery: Happier Grocery is looking for an individual to join our team. Our ideal candidate is self-driven, motivated and trustworthy. Learn more about us at happiergrocery.com.

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