Reach3 Insights

Launched in 2018 by industry veterans Eileen Campbell, Andrew Reid & Matt Kleinschmit, Reach3 Insights is an award-winning global research consultancy created to transform the insights industry through the power of mobile messaging-based, conversational insights at scale. Simply put, “conversational insight” approaches allow us to engage via organic, mobile messaging-based solutions instead of traditional overly formalized email-based survey techniques; in doing so we capture rich, in-the-moment qual/quant human insights at scale.

We’ve worked at the large agencies in the past and have been pioneers in new research programs and methods, but our desire to innovate and execute truly meaningful work led us to doing something new and different. We aim to capture behaviors, emotions and context in every research touchpoint, with our groundbreaking analytics and digital storytelling activating insights throughout the enterprise.

• Here is a link to a 90 second demo video that shows this in action.

But, why us for your next career move?

When you join Reach3, you’ll get to work directly with senior consultants and industry leaders who are passionate about the power of insights to drive business success across a variety of industries and global brands. We pride ourselves on our culture that’s built on trust and hard work (while still having a good time!) and leadership that invests in you, your development and career growth. Not to mention, we have a lineup of customers many could only dream of working with!

A few reasons why you should choose Reach3:

• We are currently a remote-first workplace. We offer a Home Office Stipend, Monthly Internet Stipend and Corporate Cellphone Plan to make sure you are comfortable, connected and well set up in your space.
• We compensate fairly. We are committed to pay equity/fair pay practices and closing the gender salary gap. Our compensation package proudly includes:
  • Competitive base salary, 
  • Stock options, 
  • 401k plan with employer match
  • 100% employer paid benefits plan including health and dental, 
  • Self-managed approach to vacation, sick, personal and mental health days, and,
  • Parental leave top-up - just to name a few!

What we are are looking for

We are seeking an experienced Human Resources professional to help support the quickly expanding Reach3 business within the global marketing research/ customer experience industry. This is a unique opportunity for a dynamic People & Culture professional to make an immediate impact in a company that is growing 60% YOY – and in the process transforming the global marketing research/ customer experience industry. Your efforts will help to propel our diverse client-facing workforce as it enters this next phase of growth, developing and implementing systems and processes that enhance both the day-to-day experience of our people and ongoing culture of our organization.

Experience in the marketing research, consumer insights or customer experience fields would be a major plus so that you understand the unique needs of our teams. You also must possess exceptional attention to detail, be impeccably organized and able to handle a fast-paced and high-volume work environment. 

Interested? We thought you might be.

What you’ll do:

• Strategy – ensure all HR programs are aligned with company goals and direction.
• Policies and programs - Continually review, and revise all HR policies, handbooks, processes and programs.
• Performance Management & Review – support and review current programs that encourage an ongoing feedback culture, high performance, and career development.
• Professional Development – develop ongoing professional development programs and career pathing for team members.
• Benefits – manage all employee benefits programs (in the US & Canada) and relevant analysis, renewal and open enrollment activities as required.
• Compensation – research industry data, review/amend internal salary bands and grids, and lead participation in salary surveys.
• Compliance – lead company compliance with all applicable laws and regulations, including employment standards, employment law, human rights, health and safety, and privacy legislation; protect the interests of the employees and the company; liaise with external counsel where appropriate.
• Recruitment – work in tandem with the Talent Acquisition Lead to assist with recruiting programs; implement best practices for hiring top talent.
• Onboarding/Offboarding – manage all facets of hybrid and remote work-based onboarding, offboarding and training processes.
• Coaching – provide coaching and guidance to employees and managers on sensitive situations.
• Administration – administer all internal programs including employee on and offboarding, process payroll.
• Culture – build programs that support our employee centered and high-performance culture and help the company achieve their goals; incorporate and evangelize company values.

What you’ll bring:

• Minimum 5 years of experience in progressive HR roles – ideally in the Marketing Research or Consumer Insights industry.
• SHRM designation (or working towards).
• Diploma or degree in HR or business.
• Have worked as an HR Manager or Director in an environment with broad responsibility for many facets of HR, both in the US and Canada.
• Deep knowledge of US and Canadian payroll and benefits processes/best practices. 
• Strong communication skills, both verbal and written.
• Excellent knowledge of North American employment laws and practices (specifically within California and Illinois).
• Ability to balance competing and conflicting priorities.
• Excellent organizational skills and attention to detail.
• Engaged in the HR community, continually building an HR network, and staying up to date on current HR matters.
• Confidence – can advise at different levels of the organization; can take a stand (but knows when to be flexible); can influence and persuade.
• Professionalism – establishes credibility and operates with integrity.
• Compassion – understands the human side of HR and can deal with people and sensitive situations appropriately.
• A “lead by example” attitude – you roll up your sleeves and get things done.
• Experience in the Marketing Research or Consumer Insights industry.

What we offer: 

Reach3 offers the opportunity to join a group of highly motivated professionals who are building the insight company of the future. Core values guiding our growth include: 

• Optimism & Power of Purpose: we are eternal optimists about our collective abilities to transform our industries and succeed.
• Creativity & Cleverness: we are adept at figuring out ways to get around the challenges we face (including client business issues AND our own methods of doing things).
• Passion, Tenacity & Energy: we bring our A game to our work, both internally with staff and also externally with clients and the broader industry at large.
• Culture of Achievement, Merit & Recognition: we yearn to succeed, and continually recognize the efforts of those who help to make this happen.
• Inclusion & Collaboration: we acknowledge the power of ‘one team’ and understand that it is up to us all to ensure this is put into practice, and that through this idea we are stronger.
• Fun & Self Deprecation: we believe that the above can be attained with a commitment to having fun and not taking ourselves too seriously.

Apply Now!

If you think you’re a good fit, please connect with us ASAP with your resume. Please note, you must be eligible to work in the US to be considered for this role. We thank everyone for their interest, however only successful applicants will be contacted. 

If you don’t see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that women and underrepresented groups often only apply when they feel 100% qualified. We are committed to creating a more equitable, inclusive and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply.

Reach3 welcomes applications from people with disabilities. Support is available upon request for candidates taking part in all aspects of the selection process. Finally, we know from time-to-time emergencies happen and you may need to reschedule an interview - we understand and encourage you to be in communication without worrying about losing the opportunity or your credibility.

COVID-19 UPDATE: Please note that all Reach3 employees are working remotely for the time being as the health & safety of our employees and their families is extremely important to us. All interviews will be conducted via Zoom and the position will be 100% work remote until internal work from home restrictions are lifted.

No recruiters and no phone calls, please!

We are proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity and inclusion. Reach3 Insights Inc. provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.