Overview

We Provide Solutions. Patients and Physicians rely on our diagnostic testing, information, and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact, and a clear dedication to service. It’s about providing clarity and hope.

As a Hospital Account Manager, you will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You’ll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.

The Hospital Account Manager is responsible for driving laboratory sales growth and account retention by identifying sales opportunities (hunting) and managing service requirements for existing hospital accounts. This is a field-based sales position.

The territory encompasses Daytona, FL up to Jacksonville, FL.

Responsibilities

• Drive sales growth in existing hospital accounts through targeting new sales opportunities and identifying and closing potential leakage opportunities. 
• Ensures customer retention by developing relationships with hospital personnel at multiple levels of the hospital including decision-makers and other key stakeholders. 
• Participate with regional sales leaders in developing business plans and effective value propositions to increase volume and profitability in assigned hospital accounts. 
• Educate hospital personnel on all processes and procedures including the test order process to ensure accurate and timely transactions. 
• Implements fee increases or price changes; enforces contract compliance. 
• Provide immediate support for less complex service issues; refer to appropriate resources (e.g.: Customer Solutions) for more complex issues and then follow up on resolution. 
• Maintain knowledge of all connectivity products (i.e. e-orders, e-prescribe) and new tests. 
• Ensures compliance with company policies and government regulations. 

Qualifications

Required Work Experience:

• Five (5) years of successful experience providing services to healthcare providers. 
• Three (3) years of sales experience 
• Hunter mentality a must!

Knowledge:

• Knowledge of reference laboratory business, esoteric tests, and processes 
• Knowledge of the healthcare industry, payors, and regulations 

Bachelor’s Degree Required 

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. 

EEO

Quest Diagnostics is an equal employment opportunity employer. Our policy is to recruit, hire and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other status protected by state or local law. Quest Diagnostics observes minimum age requirements established by federal, state and/or local laws, and will ask an applicant for verification when deemed necessary.