Overview

We are looking for Entry-Level Account Representatives to join our growing team!

The ideal candidate will be energetic and enthusiastic with a willingness to learn and succeed!

We will provide paid training for this role consisting of customer service, outbound telephone calls to existing business customers, and building rapport for the purpose of promoting and upselling our products and services through daily email communication. Must be computer savvy with an attention to detail, excellent grammar, and email etiquette!

If you are an individual with a "Will do! Must achieve!" attitude and have the uncanny ability to generate results, apply today!

Essential Duties and Responsibilities

• Makes outbound calls to business to business prospects selling W.B. Mason's wide range of products and services with a strong focus on goal achievement and results
• Informs customers of new services available
• Constant email communication with customers
• Educates the customer on competitive pricing information and assists the customer with comparing and contrasting services
• Sells the value of our products and services by properly aligning their features, benefits, and price with the needs of our customers
• Must meet the minimum requirement of 100 outbound calls per day or two hours of talk time.
• Must meet the minimum requirement of 15 quotes submissions per month.
• Acts as the product consultant, explaining product features and benefits and making recommendations based on customer needs and interests
• Exercises sound judgment within the scope of their empowerment, and acts in the best interest of both the customer and W.B. Mason
• Relates well to the customer and demonstrates a favorable image of W.B. Mason through effective use of soft skills (including active listening, problem-solving, and probing techniques), professional communications, and internal/external customer interactions
• Maintains regular, consistent, and punctual attendance

Knowledge, Skills, and Abilities

• Previous phone sales experience preferred, but not mandatory
• Excellent spoken and written communication abilities; great interpersonal skills
• Strong organizational skills and capable of managing multiple tasks
• Strong work ethic
• Must be able to effectively communicate on the phone
• Must be comfortable with computer and can easily learn new programs/technology
• Must be able to type at least 40 words per minute
• Must be able to work assigned work schedule (AM/PM) and attend all training schedules

Minimum Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, walk, speak and hear. The employee is frequently required to sit. The employee is frequently required to use hands and fingers for data entry.

Equal Opportunity Employer

W.B. Mason Company, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Job Type: Full-time

Pay: $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Required)

Work Location: In person