WB Mason is hiring full time Quotation Specialists in our brand-new South Daytona Call Center. Are you looking to join the most successful, creative, and energetic team in the office supply industry? Jump on this opportunity to begin an exciting and rewarding career. All levels of experience welcome. Training for this role consists of customer service, outbound telephone calls to existing business customers, and rapport building for the purpose of promoting and upselling our products and services through various platforms of communication. Must be computer savvy with strong attention to detail, excellent grammar, and stellar email etiquette! If you are a warm, smiling, friendly and reliable person who genuinely likes helping people, learning new things, and researching products, this position is perfect for you!

Essential Duties and Responsibilities

• Research products across all categories, including Office Supplies, Janitorial, Food Service, Pack & Ship, and offer the best options based on pricing and availability.
• Compare prices and item specifications between our products and our competitor’s.
• Learn how to locate stock nationwide through a series of tools provided.
• Assist in margin management and pricing for customer accounts.
• Multi-task between different systems, gathering the information needed to best service the customer.
• Effectively communicate promotional incentives to the customers
• Comply with all company policies and procedures.
• Maintains respectful relationships with coworkers.
• Answer inbound phone calls and make outbound phone calls in a professional, courteous, efficient, and friendly manner when required.
• May be required to perform additional duties and tasks as necessitated by the company.

Knowledge, Skills, and Abilities

• Previous phone sales experience preferred, but not mandatory
• Strong computer skills and demonstrates proficiency in Microsoft Office programs such as Excel and Outlook.
• Excellent spoken and written communication abilities; great interpersonal skills
• Strong organizational skills and capable of managing multiple tasks
• Strong work ethic
• Must be able to effectively communicate on the phone
• Must be comfortable with computer and can easily learn new programs/technology
• Must be able to type at least 40 words per minute
• Must be able to work assigned work schedule (AM/PM) and attend all training schedules
• General understanding of math functions, such as calculating savings, square footage, and gross profit.

Why you want to work here:

• Full compensation package to include: competitive salary, medical, dental, vision, STD, LTD, Life insurance, 401k, profit sharing, paid time off, continuing education reimbursement, cell phone data plan
• Enjoyable, fun work environment
• We promote the right talent from within the company
• Fast Growing with many opportunities to advance (6 months tenure required for promotion consideration)
• Weekends off

Basic Qualifications, Ability and Skills:

• Fluent in reading, writing, and speaking English. Spanish a plus!
• Must be able to work anytime during the hours of operation 7am-9pm
• Have reliable transportation to get to and from work
• High School Diploma
• Basic math and typing skills (20 WPM without spelling or grammatical errors)
• Proficiency in Microsoft Office, and previous CRM experience a plus
• Be proficient with a computer
• Use proper and appropriate phone etiquette
• Be adaptable and coachable
• Excellent communication both orally and written
• Strong interpersonal and customer service skills
• Energetic with a desire to learn and grow in a team orientated atmosphere
• History of good attendance at work
• Former sales, telemarketing or customer service experience preferred but not required
• Active listening skills
• Appropriately manage difficult customer situations

Job Type: Full-time, Monday through Friday

Pay: From $18 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Ability to commute/relocate:

• South Daytona, FL: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Work Location: In person

Job Type: Full-time

Pay: $38,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person