Job description

WB Mason is hiring full time Inbound/Outbound Customer Service Representatives in our brand new South Daytona Call Center. Are you looking to join the most successful, creative and energetic team in the office supply industry? Jump on this opportunity to begin an exciting and rewarding career. All levels of experience welcome. We build loyalty with our business customers by solving issues, offering beneficial products, and providing a positive experience. We are looking for upbeat and energetic individuals who have a strong desire to provide exceptional service. If you are by nature a warm, smiling, friendly and reliable person who genuinely likes helping people and you enjoy talking on the phone, this is the perfect position for you!

Duties include, but are not limited to, the following:

• Answer inbound phone calls and make outbound phone calls in a professional, courteous, efficient, and friendly manner
• Accurately enter, add, and update customer information
• Multi-task between order entry programs, CRM, chat and/or customer conversations
• Obtain pertinent information for sales consultants, providing detailed notes in CRM
• Model and deliver a distinctive and delightful customer experience
• Engage customers by greeting them and offer assistance with products and services
• Resolve customer issues and answer questions to ensure a positive customer experience
• Model and share best practices to deliver a distinctive and delightful customer experience
• Must meet the minimum requirement of 50 calls per day.
• Recommend items for sale to customer and upsell companion items
• Effectively communicate promotional incentives to the customers
• Record customer feedback professionally and accurately
• Comply with all company policies and procedures
• Maintains respectful relationships with coworkers
• May be required to perform additional duties and tasks as required by the company.

Why you want to work here:

• Full compensation package to include: competitive salary, medical, dental, vision, STD, LTD, Life insurance, 401k, profit sharing, paid time off, continuing education reimbursement, cell phone data plan
• Enjoyable, fun work environment
• We promote the right talent from within the company
• Fast Growing with many opportunities to advance (6 months tenure required for promotion consideration)
• Weekends off

Basic Qualifications, Ability and Skills:

• Fluent in reading, writing, and speaking English. Spanish a plus!
• Must be able to work anytime during the hours of operation 7am-9pm
• Have reliable transportation to get to and from work
• High School Diploma
• Basic math and typing skills (20 WPM without spelling or grammatical errors)
• Proficiency in Microsoft Office, and previous CRM experience a plus
• Be proficient with a computer
• Use proper and appropriate phone etiquette
• Be adaptable and coachable
• Excellent communication both orally and written
• Strong interpersonal and customer service skills
• Energetic with a desire to learn and grow in a team orientated atmosphere
• History of good attendance at work
• Former sales, telemarketing or customer service experience preferred but not required
• Active listening skills
• Appropriately manage difficult customer situations

Job Type: Full-time

Pay: From $17.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Education:

• High school or equivalent (Required)

Work Location: In person