Proxima

Proxima is more than just a business to us; it's a vision of transforming the consumer technology landscape and giving B2C businesses the data they need to make informed decisions that drive highly performant actions. We are empowering our customers to achieve their greatest potential with innovative, data-driven solutions.

We are a first-of-its-kind data intelligence solution that leverages artificial intelligence and a proprietary database of over 60 million (and growing) unique shopper personas to enable businesses to achieve greater scale, efficiency, and financial success across their acquisition, retention, and operational strategies. We’re on a mission to help maximize their performance with AI-powered solutions that have traditionally been out of reach for most companies. We believe profitable growth starts with better data.

About The Role

The Head of Client Success at Proxima will be responsible for ensuring our clients achieve and maximize their ROI with exceptional support and guidance. The ideal candidate has extensive experience developing and executing a customer success strategy that prioritizes client retention, client contract renewals and revenue expansion. They will use their expertise in data analysis and interpretation to measure the effectiveness of our performance and adjust strategies as needed. 

This person will be responsible for developing and implementing policies that address customer concerns while analyzing data and metrics around customer engagement and growth. They will also work closely with the sales team to identify opportunities for growth and expansion with existing clients and provide regular reporting and updates to clients on campaign performance. If you’re flexible with changing dynamics and workflows, willing to manage and lead projects, keen on collaborating with cross-functional teams and are a people’s person, this opportunity is for you.

What You'll Do

• Analyze and interpret data and metrics to measure the effectiveness of our performance and adjust strategies as needed.
• Prioritize client contract renewals, client retention and revenue expansion.
• Ownership of monthly recurring revenue and net revenue retention
• Develop and implement targeted audience building strategies to increase the quality and quantity of high-intent leads for clients.
• Use data and analytics to identify key audience segments and create targeted campaigns for each segment.
• Measure the success of audience building campaigns using metrics such as click-through rate, conversion rate and ROI.
• Work closely with the sales team to identify opportunities for growth and expansion with existing clients
• Provide regular reporting and updates to clients on campaign performance, ROI, and other relevant metrics
• Develop and maintain strong relationships with clients, acting as a trusted advisor to help them achieve their business goals
• Manage and lead projects, collaborate with cross -functional teams, and maintain an exceptional and supportive relationship with clients.

• 7 years of experience in digital marketing, with a focus on paid media and analytics
• Previous experience in Marketing Agency or SaaS environment preferred
• Strong understanding of Google and Facebook analytics, including experience with Facebook Ads Manager, and Facebook Analytics
• Strong analytical skills and ability to interpret data to provide actionable insights for clients
• Proven track record of successfully managing client relationships and driving business growth through digital marketing solutions
• Ability to multitask and manage multiple projects simultaneously in a fast-paced, deadline-driven environment
• Experience managing paid media performance across B2C client accounts 
• Bachelor's degree in Marketing, Business or related field required.

Why You'll Love Working Here

We can promise:

- Competitive salary in a fast-growing, close-knit, & motivated team 

- Unlimited PTO so you can take the time you need

- Health, dental, and vision insurance for you and your dependents

- Annual membership to OneMedical and Teledoc

- Summer Fridays from July 4th Weekend to Labor Day each year

- 401k program

- 12 weeks Paid Parental Leave benefits

- Commuter pre-tax benefits

- Learning & Development Stipend

- HSA and FSA pre-tax benefits

- Pet-Friendly Office Space in the Heart of Soho

We value diversity and inclusivity. We are an equal opportunity employer and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.