Description

The Business Development Manager (BDM) is responsible to manage their respective Branch location and create, develop and implement sales strategies and plans that ensure achievement of assigned company objectives (quota) in terms of activity, revenue, profit, and client portfolio growth. The BDM will ensure that the day-to-day operation of the business is as efficient as possible, that all employees are aware of their responsibilities, that their performance meets expectations, the Branch is compliant with all Unemployment and Workers’ Compensation requirements and that the clients are satisfied with our service. Responsible for profit/loss of that particular Branch(es).

Responsibilities

• Achieve individually assigned sales, marketing, and personal improvement objectives.
• Leverage Proman Sales Process to improve success rates and assure thoroughness of solution delivered. 
• Produce accurate prospective new business forecasts on monthly basis. 
• Meet and maintain accurate and timely weekly activity metrics through daily entry into Proman CRM system.
• Prepare and execute plans at target accounts and target industries. 
• Be a “client advocate” while maintaining profitable margins for Proman. 
• Listen to client requirements, set appropriate expectations and work with Regional Managers and staff to ensure 100% satisfaction. 
• Manages staff of Recruiters and On-Site Supervisors/Managers including recruiting, training, and development of new and existing staff.
• Maintains work shift scheduling; reviews and approves hours worked by subordinates.
• Ensures order fulfillment, partners with local recruiting sources.
• Counsels and disciplines service employees when needed.
• Oversees payroll processing to ensure that timely and accurate information is maintained in the system and provided to corporate payroll processors.
• Monitors inventory of office supplies and orders when needed.
• Monitors and controls office expenses within budget guidelines.
• Visits clients, builds and maintains rapport with them.
• Assists Sales Executive with acquisition of new customers.
• Provides client-specific reports and other reports as needed.
• Responsible for meeting Proman goals on payroll/billing errors and branch assessments.
• Leads the weekly branch meeting.
• Works with National Unemployment Coordinator to monitor unemployment claims; may attend hearings by phone or in person.
• Ensuring branch compliance with Proman's Health and Safety Program through developing and implementing plans and goals to minimize injuries and WC costs.

This is not an all-inclusive list of duties and may include other duties and responsibilities as assigned by supervisor.

Requirements

Job Requirements

• Ability to multi-task and prioritize.
• Strong Sales Process skills with a demonstrated ability in Prospecting, Discovery, and Solution Design. 
• Excellent communication and presentation skills. 
• Ability to self-motivate and successfully deliver all position related objectives. 
• Ability to collaborate with others and contribute to a productive, fun work environment.
• Proficient in MS Office programs.
• Presentation skills.
• Problem Solving ability.
• Decision Making ability.
• Leadership ability.
• Bilingual- English/Spanish preferred.
• Primarily works in an office environment. Will be required to work at both a traditional office desk as well as at the applicant’s window.
• Must be able to travel to various facilities in the branch territory and to move within each facility (sometimes long distances) to work with employees and communicate with customer representatives.
• May involve some lifting of files and boxes. May involve bending or standing to file documents.

Qualifications

• High School Diploma required.
• Completion of Proman's Management Training Program.
• AA or BA in Business Administration or related field preferred or equivalent combination of education and experience.
• Minimum 4 to 5 years’ experience in a supervisory role preferably in staffing or other customer service role.
• Experience working with time keeping systems and various business reports.
• Experience working with a high level of independence.
• Demonstrated experience in managing competing demands.
• Experience managing a team of Recruiters and On-Site Supervisors.
• Background in Human Resources a plus.