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Account Relationship Manager
Pro Trans International Indianapolis, IN
$66k-86k (estimate)
Full Time | Transportation 6 Months Ago
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Pro Trans International is Hiring an Account Relationship Manager Near Indianapolis, IN

SUMMARY

Position will support the Procurement Department with the coordination, negotiation and procurement of transportation and related items.

Account Procurement Manager will be responsible for and support the SrProcurement Manager and Carrier Development Team with bid management, sourcing recommendations, contract administration, quality program management, and internal and external customer relationship management for procurement activities within ProTrans. Candidate will be capable of communicating with people at all levels within their organization and ability to determine the appropriate communication style. 

ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following. Other duties may be assigned.

Account Procurement Manager

Contract Management

  • Assist the Contract Administratorin obtaining contracts for all assigned business.

  • Facilitate fuel surcharge programs with carriers and Freight Bill Audit and Payment (FBAP) service providers

  • Provide contracts (including rate adjustments) and contract interpretation to customer FBAP service providers(if required), post audit payment providers. Specific carrier contract information must be provided to FBAP provider and post audit provider as changes are made and will reflect the effective date of new rate. FBAP provider may be ProTrans or another outside FBAP service provider.

  • Work with customer premium freight management service provider to maintain and support the customer premium program when applicable. Premium freight management may be handled by ProTrans.

  • Utilize customer’s FBAP provider and premium transportation service providers to obtain information to support carrier billing inquiries.

  • Ensure all contracts are executed between provider of services and an executive team member of ProTrans.

Bid Management

  • Utilize ProTrans bidding process for all services

  • Assist bidders with the interpretation of the bid data and format

  • Manage contract negotiations

  • Communicate the status of all carrier rate negotiations with ProTrans Management and customers (when necessary) prior to signing any such agreements of newly negotiated terms

Carrier Selection

  • Based on the program selected by Customers, Protrans will select a Primary carrier and a Secondary carrier for all transportation bids (if warranted).

  • Carrier recommendations shall be based on industry/carrier knowledge, carrier ratings, customer specifications, and rate bid by carrier.

Carrier Quality Program

  • APM will educate the carrier base regarding the Carrier Quality Program.

  • Create, maintain, and conduct annual formal carrier rating review with carriers

  • Support customer carrier recognition programs if necessary.

Administer and support Carrier Performance Program

  • Maintain database of identified carrier problems/concerns

  • Utilize root cause and prevent reoccurrence methodologies

  • Engage in dialogue with carriers on performance related issues

  • Drive resolution of problems/concerns

  • Minority carrier certifications tracking

  • Maintain carrier minority certification in carrier file

  • Provide reports of minority spend for all in-scope modes and services as requested by customer

  • Insurance compliance

  • Maintain insurance database with carrier insurance information

  • Ensure carrier compliance to insurance requirements

  • Claims Management

  • Assist ProTrans personnel and customers with carrier damage reporting process and closure

Reporting

  • Complete all required data analysis, bid assessments and modal trend reporting as necessary.

  • Track savings compared to baseline

  • Track mitigation savings when applicable.

  • Task Management

  • Ensure that all procurement tasks are entered for assigned business on a weekly basis

  • Drive resolution to open tasks

  • Maintain customer specific documents to support operations, including carrier lists and reference guides

Attend customer meetings and plant visits as needed (minimal travel required)

  • Special Projects

  • Carrier Support Project Management

  • Assist ProTrans carriers with the implementation of any and all aspects for the carrier support project (TMS launch, Tire Program, etc.)

  • Support SCM and Engineering teams with requests

  • Support FBAP as needed

  • Identifies and implements continual improvement initiatives to enhance the performance of the position, team, and company.

EDUCATION AND/OR EXPERIENCE

Bachelor's degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

OTHER SKILLS AND ABILITIES

Contract negotiations

Knowledge of transportation industry

Previous experience with transportation providers

Ability to bargain and collaborate

Creative thinking for out of the box solutions

Written and Oral skills

Presentation skills

High attention to detail

Microsoft Excel, Word, Powerpoint, Access

Problem Resolution

Process orientation

Spanish skills a plus

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this jobReasonable accommodations may be made to enable individual with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk. The employee is frequently required to use hands to type, handle, or feel. Employees must be able to hear in order to perform their essential job functions.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Transportation

SALARY

$66k-86k (estimate)

POST DATE

11/05/2023

EXPIRATION DATE

04/30/2024

WEBSITE

www.protransintl.com

HEADQUARTERS

Indianapolis, Indiana

SIZE

200 - 500

CEO

Tom Fasolo

REVENUE

<$5M

INDUSTRY

Transportation

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The following is the career advancement route for Account Relationship Manager positions, which can be used as a reference in future career path planning. As an Account Relationship Manager, it can be promoted into senior positions as a SB Financial Services Relationship Manager II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Account Relationship Manager. You can explore the career advancement for an Account Relationship Manager below and select your interested title to get hiring information.

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