Here at Aspire Business Consulting we are looking for an Account Manager to create long-term, trusting relationships with our customers. The Account Manager’s role is to develop new business from new and existing clients and find new sales opportunities. Account management responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports. Account Managers answer client questions and identify new business opportunities among existing customers. In this role, you will work with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience. This position may require occasional travel. If you are familiar with account management software (CRM), have a flair for client communication and understand consumer behavior, we’d like to meet you. Ideally, candidates for this role will know how to meet ambitious individual and team-wide sales quotas. Ultimately, a successful Account Manager should collaborate with our sales team to achieve quotas while keeping our clients satisfied and engaged with our products and services in the long-run.

Responsibilities

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status
• Collaborate with sales team to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed

Requirements

• Demonstrable ability to communicate, present and influence
• Solid experience with CRM software (e.g. Salesforce) and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills

Job Type: Full-time

Pay: $41,600.00 - $78,000.00 per year

Experience level:

• No experience needed

Schedule:

• 8 hour shift
• Weekends as needed

Supplemental pay types:

• Bonus opportunities
• Commission pay
• Performance bonus

Experience:

• customer service/sales: 1 year (Preferred)

Ability to Commute:

• Indianapolis, IN 46268 (Required)

Ability to Relocate:

• Indianapolis, IN 46268: Relocate before starting work (Required)

Work Location: In person