About Us

McGowan Insurance Group has a concentrated geographic footprint in the Indianapolis, IN area with a diverse offering of property and casualty, commercial and personal lines, bonding, and employee benefits, along with the value-added benefits in regulatory compliance and advisory services. We are a family-owned insurance agency which enables us to have a management structure that attracts and retains our industry’s finest. We are service-driven experts in insurance. We look for value-added services and our advisors to provide our clients with resources to protect their businesses.

The culture at McGowan is the backbone of our success. Our deep roots in the community play a major role in our long-standing relationships. We’ve set the precedent on community relations. Giving back to a place that’s given so much to McGowan is a top priority for us. Our employees create an atmosphere to succeed every single day. We deliver results and are driven by passion. We demand a better future for ourselves, our clients and our communities. At McGowan, we’re passionate about our potential and believe everyone should have the tools to reach theirs.

Commercial Lines Account Manager

Job Summary:

The Commercial Lines Account Manager is responsible for the day-to-day maintenance and servicing of assigned Commercial Lines accounts. This position works closely with the production team in managing new and existing client accounts and relationships, while maintaining a high level of client service and satisfaction. The Account Manager is responsible for achieving agency account retention goals by providing extraordinary client service, achieving agency growth goals through proactive account rounding and cross-selling, and marketing and placement of renewal accounts as appropriate.

Responsibilities:

• Supports agency growth and retention efforts by servicing accounts in accordance with agency service standards for Small Market Commercial Lines.
• Supports agency sales philosophy by seeking referrals from existing clients, rounding out existing accounts, and cross-selling to other departments.
• Analyzes client needs, coverage forms, policies, and proposals to identify loss exposure and recommend appropriate coverage solutions.
• Prepares summaries of insurance, schedules, and proposals as needed.
• Processes incoming mail, e-mail, faxes, phone calls and office visits, responding promptly and professionally.
• Maintains client files within Agency Management System to ensure proper documentation by processing all policies, changes, invoices, proofs of insurance, as well as other service needs, attachments, and activities, in accordance with agency standards and procedures.
• Follows up on service requests to confirm processed accurately by carrier/vendor.
• Assists clients with billing questions or concerns and works to bring a resolution to any issues.
• Reviews coverage and provides information to client inquiries.
• Assists clients with claims, including submitting first notice of loss, facilitating prompt response from carrier, and following up on claim status in accordance with agency standards and procedures.
• Performs renewal review and risk exposure analysis to secure proper coverage, incorporating information obtained from client.
• Maintains control of pre-expiration reports, binders, and aged receivables in accordance with agency guidelines.
• Determines reasons for cancellation requests; acts to save accounts.
• Maintains current knowledge of underwriting requirements of carriers.
• Participates in special projects at management’s request.

Qualifications:

• Indiana Property and Casualty License
• Commercial Lines Account Management experience
• Extensive knowledge of all lines of commercial insurance, including sophisticated and less common options
• Thorough knowledge of brokerage operations including procedures and applicable insurance laws/codes
• Familiarity with risk assessment and risk management techniques
• Experience and expertise in operating in electronic environment; excellent automation skills, including MIS, Microsoft Office Suite, agency management system software (preferably AMS360), carrier proprietary systems, and phone systems
• Excellent time management, organizational and verbal and written communication skills
• High degree of self-motivation and self-direction
• Keen attention to detail
• Maintains a professional and effective relationship with clients, coworkers, carriers, vendors, and other business contacts
• Understands the core virtues of teamwork and works well within a team environment

Hours: Monday – Friday, 8:00am to 5:00pm (Hybrid Work Schedule)

Office Location: 355 Indiana Avenue, Suite 200, Indianapolis, IN 46204 or 54081 N. Ironwood Road, South Bend, IN 46635 or 570 Vale Park Road A, Valparaiso, IN 46385

Benefits:

• Competitive Salary
• Health insurance
• Dental insurance
• Vision insurance
• Disability insurance
• 401(k)
• Paid time off
• Paid Holidays

No Solicitation Notification to Agencies: Please note that Keystone Agency Partners and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone Agency Partners will not consider or approve payment to any third parties for hires made.