Position Summary. The Systems Analyst acts as the foundation for Meriplex’s Technical Assistance Center (TAC) and reports to a TAC Manager. This role works within the TAC’s ticketing system to resolve Level 1 end user issues. The Systems Analyst must deliver exemplary customer service while following all SOPs to complete customer requests. The person in this position is responsible for an array of end-user issues ranging from general desktop diag...
The Technical Account Manager acts as the top tier of support for Meriplex’s Technical Assistance Center. This role works within the TAC’s ticketing system to resolve Level 3 end-user issues. Technical Account Managers must deliver exemplary customer service and technical advice to customer leadership and/or decision makers. They are responsible for overseeing the completion of low-level customer projects to ensure all timelines, deployments, and...
Do you want to be a part of the first nationwide managed technology solutions provider. Meriplex is searching for a highly motivated. Project Manager. to drive assigned operational resource teams and push projects through to completion. You will gain key project management experience in the tech industry, managing security, communications, and IT infrastructure projects. Additionally, you will be working with highly skilled technical resources, s...
The TAC Manager reports to the Director, Managed Services and is responsible for managing a team of TAC employees. This role ensures that TAC employees are hitting all necessary KPIs and customer service standards set by Meriplex to ensure client satisfaction. Additionally, the TAC Manager is responsible for upholding all SLA agreements and for ensuring the execution on all contractual obligations. Managerial Duties. The role of manager is critic...
