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DiaMedical USA is a fast-growing medical equipment distributor looking to fill a Customer Service
Representative position in our Farmington Hills, MI office. At DiaMedical USA, our mission is to improve quality healthcare by acting as a turnkey solution for healthcare facilities and educational institutions, allowing clinicians and instructors to prioritize patient care. As one of the largest healthcare and education equipment providers in the country, we achieve our mission by simplifying the purchasing process and operating as a single source supplier of over 1,500 healthcare and instructional manufacturers.
The Customer Service Representative is responsible for providing professional, highly responsive service to our clients by building and maintaining relationships, responding to customers’ needs, supporting customers, and delivering exceptional customer care. This position collaborates with managers, sales team, office staff, technicians, customers, and others to help ensure DiaMedical provides expert customer service.
The focus of this role is on consistently producing accurate and high-quality detailed work based on established guidelines and standards. Helpful and supportive communication with others is based on knowledge of repetitive job routines and procedures gained from on-the-job experience. The job environment promotes steady, methodical work so routines can be completed on time and error-free.
Key Responsibilities and other duties as assigned:
Professional Character Traits:
Education:
Skills and Experience:
Benefits and Compensation:
Physical and Cognitive Demands:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis and may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this position, the employee is regularly required to sit, talk, hear; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to stand; walk; lift and/or move up to15 pounds. No employee is authorized to lift weight over 50 pounds without assistance. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
This role requires the individual to be able to understand routine problems, opposing points of view on routine issues, and collaborate and explore alternative solutions; organize and prioritize thoughts, ideas, and own work schedule; apply common sense, analyze and make decisions which have moderate impact on the immediate work unit and monitor impact outside immediate work unit; express written and spoken word for internal and external communications, understand, interpret, and follow written and oral instructions, and complete routine and basic forms, letters, and reports; and use basic mathematical skills including ability to add, subtract, multiply, divide and to record, balance, and check results for accuracy.
DiaMedical is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. Information is available here: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check)
Other
Wholesale
$45k-59k (estimate)
02/23/2024
04/21/2024
pocketnurse.com
MONACA, PA
50 - 100
1992
ANTHONY BATTAGLIA
$10M - $50M
Wholesale
Pocket Nurse is more than a medical supply company. We combine a comprehensive knowledge of the healthcare industry, a successful 27-year history, and the attention to detail that only comes from a small business to enhance suitable learning environments for future medical professionals. What Do We Do? Pocket Nurse is a leading manufacturer and distributor of medical supplies and equipment for simulation and healthcare education. A nurse-owned-and-operated company, Pocket Nurse is a trusted partner in nursing, EMS, pharmacy, and allied healthcare education. Known for our Demo Dose simulated me...dication and now our SimLeggings and SimObesity simulation products, we thrive, in no small part, because of the empowerment of our workers. With our mantra, Use your best judgment every day, we encourage Pocket Nurse employees to make significant and lasting decisions throughout individual and team projects, shaping the company itself. Interested in joining the Pocket Nurse team? Follow us or visit www.pocketnurse.com/careers to learn about career opportunities in the following areas: Information Technology Supply Chain and Distribution Human Resources Accounting Master Data Sales Marketing Customer Service Facilities
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The job skills required for Customer Service Representative include Customer Service, Problem Solving, Scheduling, Microsoft Office, Listening, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.