Amerisure creates exceptional value for its partners, policyholders and employees. As a property and casualty insurance company, Amerisure's promise to our partner agencies and policyholders begins with a comprehensive line of insurance products designed to protect businesses, as well as the health and safety of every employee. Amerisure is an A.M. Best "A" (excellent) rated company and services mid-sized commercial enterprises focused in construction, manufacturing and healthcare. We are ranked as one of the top 100 Property & Casualty companies in the United States, and have nearly $1 Billion of Direct Written Premium and $1.15 billion in surplus.
Amerisure is recruiting for an Agency Service Representative/ Commercial Customer Service Rater to join our team in Farmington Hills, MI. This is a hybrid position working Tuesday's and Wednesday's, in the office, and remote the remainder of the week.
Position Summary:
Supports FMU/Programs by processing a variety of routine to complex transactions related to multi-line, multi-state new business and renewal activities within established production capacity. Ensures all related support activities are delivered in a manner consistent with company procedures, service standards and priorities.
Responsibilities:

• Screen transactions to determine authority and process and/or refer to underwriter per established guidelines.
• Gather a wide variety of rating elements from applications/UW instructions/WC rating bureaus/NCCI/Prometrix/Reference Connect and company guidance to rate new or renewal business.
• Input information and rating elements into the policy rating system with a high degree of accuracy.
• Review output to ensure proper rating elements were applied.
• Maintain rating documentation using paperless policy environment per established guidelines.
• Research and resolve routine to complex issues for Credit, Claims and Premium Audit
• Assist new underwriter/staff with guidance on rating/workflow/support topics
• Respond to inquiries from our agency partners and various regulatory organizations
• Provide endorsement quotes on demand
• Process declinations/cancellations/reinstatement/non-renewals in the policy system

Requirements:

• High school diploma or GED.
• 1 year of business or customer service experience.
• Commercial insurance industry experience preferred.
• Strong Analytical Thinking skills required
• Proficient computer skills required including Microsoft Office Suite.
• Ability to perform basic mathematical computations.
• Demonstrated successful ability to build positive relationships and partnerships within department, across the organization and with external customers.
• Demonstrated strong organizational skills.
• Demonstrated successful ability to input data with a high accuracy rating, and strong attention to detail.
• Excellent verbal and written communication skills with the ability to interact with internal and external customers.

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Just as we are committed to creating exceptional value for our Partners For Success® agencies and policyholders, Amerisure also remains committed to being an employer of choice. We reinforce this commitment by adhering to an Employee Value Proposition that, in part, is provided through a competitive total rewards package. Amerisure offers a Compensation & Benefits Package that includes competitive base pay, performance-based incentive pay, comprehensive health & welfare benefits, 401(k) savings plan and profit sharing. In addition to generous paid time off programs, we allow our employees flexible and remote work arrangements. If you strive for excellence and are committed to personal and professional growth, Amerisure is looking for you.
Amerisure Insurance provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Amerisure Insurance complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Amerisure Insurance expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Amerisure's employees to perform their job duties may result in discipline up to and including discharge.