Description

Position purpose:

The Regional Manager will be responsible for all non-provider, operating functions within the Platinum Dermatology Partners network of clinics. In conjunction with and reporting to the Regional Director of Operations, such tasks include managing staff, implementing operational plans to meet/exceed growth projections, and adhering to all federal, state, and company regulations.

Responsibilities/Duties/Functions/Tasks:

Company Conformance Statements

In the performance of their respective tasks and duties all employees are expected to conform to the following:

• Perform quality work within deadlines with or without direct supervision.
• Interact professionally with other employees, customers and suppliers.
• Work effectively as a team contributor on all assignments.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Position purpose

The Regional Manager will be responsible for all practice operating functions within the assigned Platinum Dermatology Partners/WestDerm network of clinics. In conjunction with and reporting to the Regional Director of Operations, such tasks include managing staff, implementing operational plans to meet/exceed growth projections, and adhering to all federal, state, and company regulations. Providing and promoting strong clinical partnerships with clinic staff, management, physicians, providers, and executive leaders. Must be a positive influencer and establish an authentic cultural of servant leadership. This role ensures operational effectiveness and holds P&L responsibility in assigned region.

Responsibilities/Duties/Functions/Tasks:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Effectively guides, supports, and supervises staff and practice managers across the designated region(s), including aiding managers in determining appropriate staffing, hiring top talent, and providing leadership to managers on both strategies and day-to-day operational matters.
• Implements best practices and systems that support achievement of both profit and growth targets.
• Build and execute productivity plans, review work forecasts, determine productivity requirements.
• Serves as Primary contact for the practice team members and provides day to day non-clinical operational support.
• Coach, Mentor and Elevate all practice managers on operational excellence by providing training and coaching within region.
• Review financial performance reporting over multiple offices to identify operational opportunities to build sustainable practice growth.
• Assess workforce planning, recruiting and retention strategy to maintain optimum performance of each supported practice.
• Engage with office leaders by utilizing the tools within PowerBi to monitor metrics while identifying challenges and taking advantage of growth opportunities.
• Evaluate real time analysis of data and implement high level strategy to increase profitability. Monitor the P&L statements for each supported practice and develop effective ways to close the gaps between actual performance and company projections.
• Ability to analyze business reporting and create recommendation/action to attainment of yearly budgetary and contribution goals, prioritizing supported practice performance issues to ensure issues impacting
• Same Office Growth (SOG), revenue and profitability (EBITDA) are addressed first.
• Provide coaching and consulting around industry-leading solutions, business and financial needs, clinical growth, execution, and implementation of key initiatives.
• Ability to quickly build rapport, trust, and credibility with team members.
• Arranges training activities to educate, prioritize and execute operational opportunities. Execute customized learning plans using the results of the practice analytics along with your insights and expertise.
• Build relationships between doctors and their teams by helping them build a culture of success and synergy that allows practices to focus on driving clinical and business excellence.
• Serve as a point of escalation for Practice Managers to include physicians and providers.
• Must create a culture of partnership for physicians, providers, and management.
• Monitors performance to ensure each clinic is operating at optimal levels and within budgeted guidelines.
• Troubleshoot and implement solutions related to issues that may come up within clinic operations related, but not limited to revenue cycle, staffing, compliance, and the patient experience.
• Work in conjunction with the Director of Integrations to assure a smooth transition of new practices acquired by Platinum/West Derm.
• Work in conjunction with other leaders to assist with driving with top line revenue, example VP of Aesthetic and Sales, VP of Marketing, and VP of Operations.
• Reviews operational performance reports on a regular basis (weekly / monthly / quarterly) to ensure expectations are being achieved and met.
• Development of key performance indicators that can be reviewed with executive leadership.
• Organizes and conducts practice operations meetings.
• Provides support for implementing Physician Leadership Council authorized initiatives by working with site level clinical providers to support clinical operations.
• Enforces and demonstrates compliance with all State and Federal Regulations, Medicare Regulations, and Platinum Dermatology Partners policies and procedures.
• Routinely presents to executive leadership plans outlining performance gaps within teams and strategies to address negative variances.
• Assist in interviewing candidates in key roles (office managers, clinical managers, Physician Assistants, Nurse Practitioners, etc.).
• Participation in and taking the lead on special projects as well as other duties as assigned.
• Other duties as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Effectively guides, supports, and supervises all non-provider staff and practice managers across the designated region(s).
• Works closely with practice managers at each location to ensure operational objectives are met.
• Monitors performance to ensure each clinic is operating at optimal levels and within budgeted guidelines.
• Troubleshoot and implement solutions related to issues that may come up within clinic operations related, but not limited to revenue cycle, staffing and the patient experience.
• Work in conjunction with the Director of Integrations to assure a smooth transition of new practices acquired by Platinum.
• Reviews operational performance reports on a regular basis (weekly / monthly / quarterly) to ensure expectations are being achieved and met.
• Development of key performance indicators that can be reviewed with executive leadership
• Organizes and conducts practice operations meetings.
• Provides support for implementing Clinical Advisory Board authorized initiatives by working with site level clinical providers to support clinical operations
• Enforces and demonstrates compliance with all State and Federal Regulations, Medicare Regulations, and Platinum Dermatology Partners policies and procedures.
• Routinely presents to executive leadership plans outlining performance gaps within teams and strategies to address negative variances.
• Assist in interviewing candidates in key roles (office managers, clinical managers, Physician Assistants, Nurse Practitioners, etc.)
• Participation in and taking the lead on special projects as well as other duties as assigned.
• Other duties as assigned.

Qualifications

Qualifications

Education: Bachelor’s degree in Healthcare Management/Business Administration or equivalent experience. Master’s degree in Healthcare Management preferred

Experience:

• Minimum 3 years’ experience in medical office management or other healthcare related positions preferred.

Performance Requirements:

• Ability to independently manage strategic initiatives and elevate issues/concerns.
• 3 or more years of people management experience
• Strong understanding of financials with specialty in patient engagement, growth, and retention.
• Must be enthusiastic about contributing to an organization focused on continuously improving consumer/patient experiences.
• Ability to manage a large slate of parallel initiatives and capable of carrying out multiple projects while prioritizing tasks.
• High level of interpersonal skills, integrity, and professionalism; solid team player with a can-do attitude.
• High degree of customer relationship management expertise.
• Demonstrated ability to manage and lead the day-to-day client service relationships.
• A team player who handles multiple projects simultaneously in a fast-paced environment.
• Proven business acumen within a healthcare environment.
• Analytical problem solver; Results driven.
• Strong written and verbal communication skills.
• Ability to develop others.
• Experience with process mapping and project management.
• Must have strong working knowledge of Microsoft Office Suite and business analytics platforms.

Equipment Operated: This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Work Environment: This role operates in a professional office environment. Position will require travel to practices within assigned region, and others as needed.

Physical Requirements: While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The employee must occasionally lift or move up to 10 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.