Pilkington North America, one of the world’s largest glassmakers, manufactures and distributes automotive and flat glass for the automotive and building industries. We have been part of the Nippon Sheet Glass (NSG) group since 2006.

Job Function:

The incumbent is responsible to promptly and professionally process service center paperwork to include but not limited to Invoicing, Returns, and Accounts Payable. Additional responsibility is to maintain the accurate processing for COD (Cash on Delivery) and Credit Card transactions. Incumbent will need to utilize the computer system for product inquiry, product receiving, and order processing, and, various administrative duties as assigned. As needed, Incumbent will also have responsibility to stock glass products and deliver to the customers promptly and courteously using excellent driving habits.

Qualifications Required:

• High school diploma or equivalent (GED)
• Professional phone voice and demeanor
• Superior customer relations skills
• One year previous clerical and/or customer service experience
• Excellent communication skills (verbal and written)
• Organizational skills
• Previous phone experience
• Ability to work in a fast-paced environment
• Proficient in English language (verbal and written)
• Must possess valid driver’s license and maintain acceptable MVR according to Pilkington Auto Glass Replacement (AGR’s) standards
• Ability to read maps
• Without assistance, must be able to lift windshields weighing 35-45 pounds average on a frequent/daily basis, and on occasion up to 70 pounds.
• Ability to operate a forklift, order picker, and basic hand tools
• Excellent attendance record
• Must be able to work in temperatures similar to outdoors within the area of assigned service center

Essential Functions - Service Center Administrator

· Assists walk-in customers.

· Promotes teamwork and works to maintain positive work environment.

· Complies with all J-Sox requirements.

· Responds to customers’ needs and complaints in a timely manner.

· May be required to take orders from customers in a professional manner.

· Invoice customer purchases and returns accurately and timely.

· Researches and responds in a timely manner to AGR Credit Department in Toledo and customer inquiries in regards to payments, statements, delinquencies, credits, etc.

· Review reports for accuracy to include timeliness in customer COD payment submission.

· Maintains accurate file system for customer orders, canceled orders, and returns.

· Assesses carefully and submits accounts payable invoices for payment as required.

· Receives and adjusts inventory accurately and timely as directed by local management.

· Handles freight claims and Traffic Voucher Logs according to policy and procedure.

· Obligated to keep confidential any information that pertains to customers and competitors.

· Complies with all safety policies and procedures.

· Develops own industry knowledge.

· Orders miscellaneous office supplies.

We require a pre-employment criminal background check, and drug screen/physical. NSG Group/Pilkington is an equal opportunity employer; M/F/D/V encouraged to apply. Qualified candidates will receive consideration without regard to age, race, color, religion, gender, sexual orientation, disability, or national origin. This is a safety sensitive position.

Core Hours: 9am-5:30pm

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Ability to Relocate:

• Denver, Co: Relocate before starting work (Required)

Work Location: In person