DUTIES:Under the direct supervision of the Customer Service Coordinator, the Customer Service Representative (CSR), will be responsible for all functions at the front desk including but not limited to:

• Enthusiastically greet all members/guests/staff upon entrance to the facility.
• Answer phones, qualify calls and direct them to the appropriate person.
• Read Hot Notes and apply information from them to daily duties Give correct information at all times. Keep informed on all facility information/upcoming events.
• Scan member ID cards and verify membership status take appropriate action when Alerts warrant.
• Issue wristbands to appropriate population.
• Run POS transactions.
• Look up members in Aphelion.
• Ensure forms are filled out correctly.
• Control flow of traffic with a calm and friendly demeanor.
• Answer questions correctly, handle suggestions and concerns with the tact and caring with the ability to refer to policy.
• Fold towels, maintain adequate stock as well as monitor quality of product.
• Keep desk, carpet, lobby, windows and rugs cleaned and organized at all times.
• Tag lost and found using detail in descriptions.
• Maintain facility information, flyers, brochures as well as office supplies.
• Maintain open communication with supervisor regarding all issues i.e. staffing, new ideas, problems, etc.
• Required to attend monthly mandatory staff meetings.
• Observes and follows Park District safety procedures.
• Other duties as assigned.

Safety and Emergency Procedures

Staff is required to adhere to all Peoria Park District safety and emergency procedures and policies

Education:High School Diploma/College Degree

Experience:Strong customer service skills/experience required

Knowledge/Ability

• Ability to perform basic computer functions.
• Ability to work cooperatively and harmoniously with people of all age/economic levels in an enthusiastic and caring manner.
• Ability to make decisions, problem-solve, diffuse angry situations, retain a vast amount of information and relate to policy using common sense and diplomacy.
• Ability to multi-task and react positively to changing situations/policies.
• Ability to stand for extended periods of time.
• Ability to work a minimum of 12 hours per week and have the flexibility to work different shifts/days, as needed.
• Have an outgoing/friendly personality.

The Peoria Park District hires without regard to race, color, religion, sex, age, national origin, citizenship status, ancestry, sexual orientation, marital status, disability, pregnancy, military status or unfavorable discharge from military service, protected veteran status or on the basis of any characteristic protected by law.

All qualified individuals are encouraged to apply.

AN EQUAL OPPORTUNITY EMPLOYER.