Summary: Sells crane & hoist products including Abell-Howe Jib Cranes to businesses, over the telephone, virtually, & via e-mail. Works as part of a team.

Essential Duties and Responsibilities:

• INSIDE SALES
• Receives quote requests for specific jib crane or hoist products.
• Evaluates and clarifies customer requirements to provide most cost-effective solution.
• Prepares and submits customer quotation noting features, prices, options, credit terms and delivery timing and terms.
• Secures order with effective follow-up communications.
• Logs Opportunities, Interactions & Sales Contacts in CRM.
• Enters and tracks order utilizing company ERP software (INFOR)

SALES COORDINATION & SUPPORT

• Receives inbound sales calls.
• Enters new or updated customer/sales data into company CRM.
• Provides operations feedback to outside sales reps regarding pricing changes, current manufacturing lead times, and scheduled product delivery.
• Contacts existing or potential distributors/customers to qualify leads and sell products.
• Overcomes technical and commercial objections of prospective customers.
• Builds and maintains strong customer relationships.
• Provides on-line training to qualified customers on request.

Competency: To perform the job successfully, an individual should demonstrate the following competencies:

• Customer Service – Responds to customer needs. Solicits customer feedback to improve service.
• Oral Communication – Speaks clearly and persuasively in positive or negative situations. Listens to obtain clarification of relative facts. Responds effectively to questions. Active participant in meetings.
• Written Communication – Writes clearly and informatively with proper grammar and spelling. Varies writing style for most effective written communication. Present numerical data in logical format.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies honest feedback to improve performance; Set example for others.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.

Education and/or Experience:

• High school diploma or general education degree (GED) 1 year certificate from college or technical school or 1-3 years of related experience and/or training or equivalent combination of education and experience.
• College Degree is a plus.

Language & Mathematical Skills:

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees.
• Ability to calculate figures and amounts such as discounts, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Computer Skills:

• Working knowledge of MS Word and Excel.
• Ability to understand and work effectively with ERP system.

EOE/Veteran/Disabled

Job Type: Full-time

Pay: $46,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• Customer Service: 1 year (Required)
• Sales: 1 year (Required)

Work Location: In person