Company DescriptionWe are obsessive pattern-seekers and optimizers. Using proprietary technologies, we discover deep cultural insights, to craft connected inbound marketing campaigns that inspire your ideal customer to enter and move through the consumer journey.We are the Discovery Agency.www.meetpacific.comJob DescriptionDo you enjoy growing client relationships? Do you love food trucks? Are you entrepreneurially-minded? If you answered “yes” to at least two of those questions, then you’re going to want to know that we’re looking for an Account Manager. We need someone who is a talented account service professional with a good understanding of what makes people tick. The Account Manager should have experience being the “go-to” contact for clients and have a passion for solving problems on the fly. As a digital marketing professional, they understand the strategic intersection between search, social, content, and paid media. Additionally, they have thorough knowledge of how to balance our business needs against client demands, and they aren’t afraid to provide input and direction when necessary. The Account Manager also has specific examples of when they’ve rolled up their sleeves and helped their clients succeed under pressure. In short, the Account Manager we need is the kind of person who delivers solutions that help both the client and the agency succeed.WHAT YOU’LL DO:You’ll be managing and supporting the execution of our client services, acting as the central point of contact for assigned client engagements, and seeking opportunities for growth within your client accounts. Some of your daily responsibilities will include:Developing and maintaining relationships with key client stakeholdersEnsuring that client service’s best practices and standards are followed by all team membersOverseeing the overall service delivery strategy for the client across a wide array of digital channels and client business unitsIdentifying cross and upsell opportunities within a client’s business, through consensus building, participation in client-side activities, and active negotiationMaintaining the economic health and profitability of the account, including approving invoices and developing budgets, proposals, estimates, and statements of workManaging and resolving client issues, concerns and administrative discrepanciesEnsuring that agency work product exceeds client expectationsWorking with the internal team to ensure the day-to-day execution of client strategyPartnering with the SEO, Paid Search, content, creative, and social teams to ensure best practices when working with the clientExhibiting a restless interest in advancing the success of our clients and the agencyOwning and driving client’s key initiatives through a project roadmap and other project management toolsQualificationsYOUR BACKGROUND:We embrace diverse backgrounds, but at a minimum our ideal candidate fits the following profile:Bachelor’s degree in Marketing, Business, or related fieldA minimum of four years’ experience in digital account management in an agency settingComfortable with presenting and connecting to audiences with various levels of seniority and expertiseKnowledge of digital strategy, account management best practices, and digital analytics/KPIsExceptional communication and presentation skillsStrong interpersonal skills and ability to work well in a team environmentAdaptable personality comfortable with a fast-paced environment where priorities shift dailyExperience managing high-level, cross-team, multi-channel projectsAdditional InformationTo apply simply email your resume and your salary requirements to awesomejobs(@)meetpacific.com with the subject line: "I shine bright like a diamond!"