Job Responsibilities:

• Provide direct administrative support to a Senior Housing Associate 
• Manage a high-volume caseload of participants within a Housing Choice Voucher (HCV) homeownership program
• Perform diverse administrative tasks such as filing, scanning, data entry, returning calls, handling mail, distributing vouchers, scheduling appointments etc.…
• Provide exceptional customer service to a diverse population of internal and external stakeholders.
• Demonstrate an attention to detail when reviewing information that has been submitted for completeness or determining what documentation will be required based on applicant situations.
• Develop knowledge regarding program rules through state and federal guidelines
• Assist with applications based on state and federal rules and assist in delivering eligibility determinations to clients.
• Maintain various records and databases
• Assist in the creation of project files and project documentation, reviewing for quality control as it pertains to compliance with program rules and department best practices.
• Perform various data entry tasks with a high level of accuracy and attention to detail
• Other duties as assigned

Job Details:

• Payrate: $26-$28/hr. (DOE)
• Temp to Hire opportunity
• Schedule: 8:00am-4:30pm (Monday – Friday)
• 100% onsite – Renton, WA (onsite parking available)

Candidate Requirements:

• Previous experience working in a general office or administrative support role.
• Previous experience working within the public housing sector, specifically within HCV programs is ideal, but not required.
• Experience and commitment to providing customer service to internal and external stakeholders ensuring timely response and positive interactions.
• Ability to show a high level of empathy to others
• Ability to diffuse and escalate customer inquired, when needed
• Proficiency with MS Office including Word, Excel, Outlook, and the ability to work in proprietary database systems
• Clearly and effectively communicates both verbally and in writing by actively listening and sharing relevant information.
• Strong organizational skills including prioritizing, ensuring accuracy, multi-tasking, and handling interruptions appropriately; ensures assignments are completed in a timely and effective manner.
• Adapts to changing business needs, conditions, and work responsibilities.
• Ability to work effectively and positively with individuals of diverse cultural and socioeconomic backgrounds.
• Ability and desire to work cooperatively with others on a team; interacts effectively with others to establish and maintain smooth working relationships.
• Ability to think critically and creatively while reflecting; will question and search for answers and meaning; evaluates ideas and information and develops ideas that lead to action.

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