304 Customer Service Representative Jobs in Atlanta, GA
OPUS INSPECTION TECHNOLOGIES INC is Hiring a Customer Service Representative Near Atlanta, GA
Location: Marietta area (this position is mostly remote, but would be required to go in-office in a company vehicle if someone calls out or if we are shorthanded)
Schedule: Monday-Friday 8am-5pm
Pay: 14.50/hr
This position will assist motorist over the phone and face-to-face with program applications for exemptions, extensions, and waivers, as well as provide emission reprints at assigned Service Center. This position will also disseminate information about the program, answer general questions, and resolve issues surrounding the application requirements. On occasion, the incumbents in these positions may be scheduled to work at a Service Center different than their assigned Service Center(s) in order to meet the GA Clean Air Force contractual requirements.
Duties and Responsibilities:
- Open and close Service Center facility according to designated hours of operation and send appropriate notifications/reports set forth by Management per the Standard Operating Procedures.
- Professionally respond to inquiries from motorists relating to program rules and requirements. This includes:
- Determining if vehicle owners are eligible for extensions, exemptions or special case waivers.
- Issuing waivers, extensions, exemptions and special case waivers per prescribed procedures.
- Determining if vehicle receipts for repair expenditures are over the prescribed limit and whether they are qualifying repairs.
- Inspecting vehicles to determine if prescribed auto repairs were performed.
- Resolving issues and providing written reports to Management on issues.
- Maintain cleanliness and professional work environment in and around the Service Center office and its facilities.
- Review, retain all aspects of local Clean Air and Emission Program Rules and Regulations and adapt to Program changes as well as Clean Air Rules and Regulations changes.
- Periodically assist with the company's continual improvement and customer satisfaction initiatives, including participation in the company's Quality Management System (QMS).
- Other duties as needed to ensure the smooth operation of the program as assigned by the Customer Service Manager or the Service Center Manager.
Knowledge and Skills:
- Competency using Microsoft Office Suite (MS Word, Excel, and Outlook).
- Ability to work a copier/scanner and upload/save documents.
- Excellent verbal, written and interpersonal communication skills with the ability to interface effectively with motorist
- Dependable, reliable, punctual and self-motivated.
- Professional manner and ability to display a positive disposition at all times.
- The ability to work in a fast paced team environment.
- Ability to understand and administer the Clean Air Force and Emission Program Rules and Regulations.
Education and Work Experience:
- High School Diploma or equivalent; some college preferred.
- One year of experience in a Customer Service environment required.
- MUST pass an Emissions Inspector Certification Test (80%) after in-house training and any certification as determined by management.
- Dependable, reliable, punctual and self-motivated.
- Professional manner and ability to display a positive disposition at all times.
- The ability to work in a fast paced team environment.
- Ability to understand and administer the Clean Air Force and Emission Program Rules and Regulations.
Job Summary
Full Time
$35k-44k (estimate)
01/14/2024
06/23/2024
The job skills required for Customer Service Representative include Customer Service, Microsoft Office, Customer Satisfaction, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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