In office - potentially hybrid after 6 months training period
Brook Whittle is a fast growing label manufacturing company looking for innovative, dynamic people to join our hard-working dedicated team of professionals. The Customer Service Representative attracts and retains customers by answering product and service questions; providing information about products and services; guiding customers through the custom label selection and order process, identifying the source of customer concerns, and addressing customer concerns to ensure customer loyalty.
CSR workflow:

• Customer point of contact.
• After a quote is completed, it is released to the CSR.
• The CSR contacts the prospect / customer with the quote and handles all direct communications with the prospect/ customer.
• CSR enters all orders in the system and facilitates the live order.
• CSR requests/ receives artwork from the customer and pushes the artwork to prepress.
• Prepress creates art specs and sends to CSR for distribution to customer/ prospect.
• CSR pursues approval, creates the job jacket, and pushes to production.

CSR Requirements

• Provide prompt and professional assistance to customers via email, phone, and other communication channels (possibly live chat in the future).
• Address customer inquiries, concerns, and requests with empathy, patience, and attentiveness.
• Troubleshoot and resolve customer issues efficiently and effectively, ensuring positive resolution and customer satisfaction.
• Educate customers about our products/services, features, and benefits to enhance their overall experience.
• Process orders, returns, refunds, and exchanges accurately and in accordance with company policies and procedures.
• Maintain comprehensive knowledge of company products/services, pricing, promotions, and policies to provide accurate information and assistance to customers.
• Collaborate with cross-functional teams, including production, management, sales, marketing, and technical support, etc., to address customer needs and enhance the customer experience.
• Utilize CRM software to manage customer interactions, track inquiries, and maintain customer records accurately.
• Continuously seek opportunities to improve processes, systems, and service delivery to optimize customer satisfaction and loyalty.
• Performs other duties as assigned.

About Us:
Brook & Whittle Ltd. is one of North America's leading Sustainable Labeling Solutions providers, producing pressure sensitive labels, shrink sleeves and flexible packaging for many of the nation's leading brands. The company serves multiple consumer markets, including Personal Care, Beverage, Food, Nutraceuticals, Wine & Spirits, and Household Chemicals. The company's rapid growth can be attributed to its world-class staff of employees and its commitment to sustainability, print innovation, and the latest technological advancements. Wouldn't it be cool to go into a store, pick up a product and say we make that label!"
Our culture is first and foremost one of collaboration and teamwork. We hold ourselves to high professional, ethical, and fairness standards. We have zero tolerance for anything less. We celebrate our diverse workforce and reward good performance through our recognition program, advancement opportunities, and our compensation structure.
We believe people are our greatest asset. Thus, we highly value individuals of strong character with drive, ambition and creativity. Relationships are our cornerstone whether it be clients, vendors or co-workers. We are the best at what we do and are looking for an exceptional individual to join our growing organization.
AAP/EEO Statement:
Brook & Whittle LTD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Brook & Whittle complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Brook & Whittle expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Brook & Whittle LTD's employees to perform their job duties may result in discipline up to and including discharge.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Requirements:
Physical Requirements
•Occasional sitting, bending, crouching, kneeling, lifting, carrying, pushing,
pulling and reaching.
•Frequent standing and walking.
•Must be able to pass a preemployment drug screen and background check.
•Must have reliable transportation.
Salary Description

$24