Our client is one of the largest Midstream Oil and Gas companies in North America. They are looking to add a Network Operations Specialist to their team! The Network Operations Specialist provides a wide range of support services to the NOC. 

• Work a flexible schedule (days, nights, weekends or holidays) to support 24x7 Network Operations Center.
• First and second line support for Pipeline Operations Control desk issues related to: phone systems, SCADA servers/systems, remote SCADA devices and network supported infrastructure.
• Use and maintain Network management tools (Cisco Prime, Cisco WAAS, Cisco DNA, Cisco IWAN, Citect, SolarWinds, LiveAction, NetScout, Cisco APIC, etc.) to monitor and maintain all IT network infrastructure hardware/software and applications.
• Monitor, debug and resolve tier 1 and tier II Cisco infrastructure issues (routing, network hardware/software failure, configuration, WAN outages, firewalls, performance issues).
• Maintain and support configuration management for failed Cisco infrastructure.
• Monitor, manage and resolve all data network circuits (DS3, T-1, DS0’s, DSL, MPLS, VPN, VSAT, BGAN, LTE, radio links, etc..) outages, wan utilization and packet errors.
• Monitor, debug and resolve all tier 1 and tier 2 windows server environment based on IT standards and application/business requirements.
• Monitor debug and resolve all data center environmental management systems.
• Monitor and validate the functionality of IT supported applications.
• Monitor, debug and resolve tier 1 and tier 2 remote SCADA and plant control network problems.
• Manage Support Center ticket escalations concerning server administration, network infrastructure, Pipeline Control Desk and IT applications issues.
• Support and maintain all Network Operation Center documentation (procedures, processes, and vendor information).h
• Maintain ownership of NOC trouble tickets until problem is resolved.
• Support and manage report generation for network infrastructure, administration, performance, and trouble ticketing.
• Debug network and application issues with sniffer tools to identify and resolve tier 3 issues.
• Support and maintain critical SCADA network and domain infrastructure environment.
• Perform Support Center role during non-business hours.
• Follow strict IT Security policies.
• Process replacement devices for failed equipment in the field.
• Perform other duties as delegated by IT Management.

• Experience in configuring and troubleshooting Cisco routers, switches, firewalls, access points, and Nexus devices.
• Must possess strong analytical abilities to troubleshoot server and network hardware/software issues at all layers of the OSI model.
• Ability to analyze packet captures from NetScout or Wireshark.