E-Commerce Revenue Operations Specialist

Company Profile

San Antonio Shoemakers (SAS), a San Antonio, Texas based privately held company, has been in business for over 40 years and has developed a reputation as a premier American manufacturer of high quality comfort footwear. 

Position

SAS has an opening for a E-Commerce Revenue Operation Specialist. Responsible for managing all processes and systems used for web-based revenue management including order execution, management of inventory and master data management. This position will require collaboration with both internal and external business partners.

Owns key B2B & B2C operations and execution including placement and measurement to grow business and relationships with our accounts and consumers. 

Gain and maintain product knowledge on all SAS items, believe that SAS is the best American-made quality comfort footwear, and demonstrate enthusiasm and belief for the product and the company's philosophy through your daily interactions with customers.

This position is an on-site role that requires regular office hours and attendance. Remote work is not offered for this role. 

Job Responsibilities

B2C:

• Site Metrics, Analytics and Reporting: Develop comprehensive reports, analyze site and consumer email metrics from systems and provide best-practice insight and recommendations on a full range of KPIs.
• Site Functionality and Platform Performance: Develop, oversee and improve processes required to efficiently run the B2C.
• Monitor and maintain correct pricing, photos, and descriptions for all items on B2C including new release styles. 
• Communicate any discrepancies and provide solutions to supervisor.
• Creation of SOP related to policies and procedures for all day to day and project activities in conjunction with appropriate departments.
• Review pre-season goods with supervisor and input into the forecast tool. 
• Other duties as assigned including but not limited to participation in monthly or quarterly inventories as needed.
• Provide SEO analysis and recommendations in coordination with elements and structure of websites and web pages.
• Monitor and administer web analytics dashboards, reports and key reporting tools, and point out key areas of importance in accordance company goals.
• Provide recommendations and execute strategies for content development in coordination with SEO goals – general and keyword specific.
• Administer search engine programs and tools for purposes of diagnostic reporting.
• Develop and implement link building/outreach campaigns, perform back link analysis, opportunity identification, solicitation and optimization

B2B

• Communicate needed changes to operational procedures including Sales initiatives, SOP creation and/or updates on B2B.
• Review pre-season shoes and create windows for input of orders
• Use forecasting tracking tools to review accuracy of confirmed sales orders and immediately address discrepancies as needed on B2B
• Monitor orders and availability of goods to meet the orders on a weekly basis, including cancelled, incorrect, or unconfirmed orders on B2B. 
• Site Functionality and Platform Performance: Develop, oversee and improve processes required to efficiently run the B2B platform.
• Communicate any discrepancies and provide solutions to supervisor.
• Report any accounting concerns to supervisor and Finance. 
• Creation of SOP related to policies and procedures for all day to day and project activities in conjunction with appropriate departments.
• Other duties as assigned including but not limited to participation in monthly or quarterly inventories as needed.

Job Qualifications 

• Highly motivated with strong leadership and management abilities. 
• Experience with website analysis using a variety of analytics tools such as Google Analytics and internal reporting tool.
• Experience with site audit tools such as Screaming Frog, Moz, SEMRush.
• Strong working knowledge of HTML/CSS and website administrations.
• Ability to multi-task and meet deadlines; highly detailed oriented and meticulous 
• Effective communications skills; verbal, written and presentation 
• Flexible and adaptive to changing priorities
• Able to manage own priorities, set own work objectives and proactively identify business issues and develop creative solutions
• Ability to work autonomously without direct supervision

Physical Requirements

• Must be able to sit or stand for 8 – 10 hours.
• Manual dexterity and coordination
• Required to have close visual acuity to perform an activity such as viewing a computer, visual inspection, and prepare and analyze projects. 
• Comfortable using a computer.

Education & Experience Requirements

• College Degree or 5 or more years in web based operations (B2B and B2C) or related field.
• Flexible working schedule to meet the needs of the business during peak times
• Bilingual or Spanish speaking a plus. 
• Intermediate experience with Excel. 
• Preferred experience with Salesforce, Service Cloud, Microsoft AX 365, 
• Experience with Microsoft Office, Outlook, and Internet navigation tools or similar platforms.

I have read and understand the duties, responsibilities and qualifications of this position and acknowledge that I can perform the essential functions of the job with or without an accommodation.I also understand that this is a summary of this position's duties and other responsibilities may be assigned as the company deems necessary.

SAS is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/ Affirmative Action Employer, making decisions without regard to-race, color, religion, gender, gender identity or expression, sexual orientations, national origins, disability status, age, marital status or protected veteran class. No phone calls or agencies please.