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Old Hickory Management is looking to hire a friendly, outgoing and detail-oriented individual as a Customer Service Representative within our Rent-to-Own company. The position is responsible for answering phones, maintaining up-to-date customer account information, and processing customer payments. Although an entry-level position, the starting compensation is well above minimum wage and there are opportunities for advancement within the company for individuals who provide a positive contribution to the team.
Old Hickory is a fast-growing company and the leader in the portable buildings market. We have succeeded by providing our customers with well-constructed buildings, an easy purchase or rent-to-own experience, and exceptional customer service. Our Customer Service team prides itself on greeting customer inquiries with a friendly and helpful attitude and finding the answers to our customer’s questions.
Essential Functions:
· Answer the phone in a friendly and helpful manner using a quiet tone as to not disturb co-workers
· Take detailed notes on each customer interaction
· Maintain customer records by updating account information
· Respond promptly to customer inquiries and complaints
· Record details of inquiries, comments and complaints
· Work with Collections to process customers that are past due
· Process payments throughout the day according to company’s productivity standards
· Balance RTO Pro with NetSuite and escalate issues as appropriate
· Periodically enter credit card payments into NetSuite
· Give out payoff requests as requested
· Return all calls and voicemails during shift
Knowledge, Skills & Abilities:
·Type at least 45 WPM
·Experience using NetSuite preferred
·Knowledge of Microsoft Office products
·Excellent customer service skills
·Ability to multi-task and prioritize
·Ability to work well within a team environment and independently
·Ability to learn new software programs
Education: High School Diploma or equivalent preferred
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
Schedule:
Experience:
Work Location: In person
Full Time
$31k-39k (estimate)
04/19/2023
08/20/2024
The job skills required for Customer Service Representative include Customer Service, Microsoft Office, Planning, Life Insurance, Credit Card, Customer Interaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.