Essential Job Responsibilities •

Order Management, order entry, order tracking, & processing systemically

Inbound & Outbound logs entry and reporting Daily tracking updates sent to client – tracking reports / ASN / Portal updates

Daily order entry – communication from clients Maintain excel report(s) daily – email to client(s) & internal team(s)

Uploading orders into both customer portal & WMS (daily & weekly)

Updating order dates / maintaining customer schedules (daily & weekly)

Updating tracking reports daily (WMS & Excel)

Print and Manage daily pick tickets (orders)

Ability to track/monitor progress of orders • Schedule inbound & outbound activities

Maintain inbound schedule (excel) – communication with clients and carriers

Route shipments (LTL/TL/Parcel) through carrier network and applications (daily & weekly)

Update • Communicate with other departments & vendors to ensure efficient delivery of products.

Email / Verbal communication with clients, vendors, and internal team regarding inbound & outbound issues, troubleshooting, and resolution

Moderate – High level of communication

Provide excellent communication to client & internal team(s)

SME on the processes internal & external for the client(s)

Maintain daily reporting metrics for outbound & inbound transactions.

Manage reporting documents & transactions.

Keep records of client interactions, process all transactions required by client.

Ensure a high degree of detail and focus on every job.

Research and resolve customer complex problems, acting as the customer liaison between other departments when necessary.

Maintain customer records and update account information.

Mentor and give direction to team members and provide training on best practices.

Experience/ Skills Requirements

• Previous customer service experience (2-3 years)

• Previous warehouse and/or logistics experience (2-3 years)

• Must be able to multi-task and have a keen attention to detail

• Great work ethic & integrity

• Able to follow through with all assigned tasks.

• Ability to work under minimal or no supervision; self-motivated.

• Proven knowledge of warehouse policies and procedures including best practices, OSHA regulations, safety, etc.

• Excellent problem-solving skills

• Great written and verbal skills required.

• Proficient with warehouse management systems, Smartsheet, and Microsoft Office programs - Advanced Excel (Pivot tables, vlookup, etc.), Outlook, Microsoft Teams, etc. Education Requirements

• High school diploma/GED required. Bachelor's degree highly preferred.

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Job Type: Full-time

Pay: $18.00 per hour

Expected hours: 40 per week

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Experience:

• Customer service: 1 year (Required)
• Warehouse: 1 year (Required)

Shift availability:

• Day Shift (Preferred)

Work Location: In person