44 Customer Service Representative Jobs in Murfreesboro, TN
i3 Verticals Management Services, Inc. is Hiring a Customer Service Representative Near Murfreesboro, TN
Job Description
- Answer inbound customer service calls as well as answer customer emails or requests from other departments
- Schedule calls with merchants and review their merchant accounts (no selling)
- Complete outbound project campaigns to our clients
- Effectively take and resolve issues received from clients
- Escalates customer issues requiring extensive problem solving
- Communicates customer impacting trends and/or ideas for improvement to manager
- Document issues accurately in established databases
- Exude maximum level customer service
- Liaise with other departments to identify issues, solve problems or share communication
- Continuously seek to opportunities to build knowledge base
- Cross train in different areas of the business
- 1 year in customer service or call center or related experience
- High school diploma or GED equivalent
- Ability to demonstrate excellent written and verbal communication skills and proficiency with Microsoft Office products (Word, Excel, Outlook)
- Ability to learn and apply general knowledge of the company, products and services
- Ability to read, comprehend and adhere to instructions, processes and procedures
- Accuracy and attention to detail
- Basic Mathematical skills to calculate (add, subtract, multiply and divide)
- Ability to work independently under general supervision and accept feed back
Job Summary
Full Time
$34k-43k (estimate)
04/28/2024
05/13/2024
i3verticals.com
FOREST HILLS, TN
500 - 1,000
2012
$200M - $500M
Business Services
Related Companies
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
