DIVISION: Constituent Affairs
POSTING NUMBER: 22-0346
JOB TITLE: Customer Service Representative I WORKING TITLE: Switchboard Staff
GENERAL DESCRIPTION
Performs entry-level customer service work. Work involves providing external customer service support and receiving and responding to public inquiries for information and/or state services. The Constituent Affairs Division (CAD) is the OAG's interface with the general public. Incoming contacts from the public, whether by phone, mail or email, are received by CAD and are handled by CAD or routed elsewhere in the agency to be handled. Responds to main OAG switchboard, mail tracking, routing agency correspondence and filing. Assists with clerical tasks, reports, and other duties as needed. OAG employees enjoy excellent benefits along with tremendous opportunities to do important work and make a positive difference in the lives of all Texans.
ESSENTIAL JOB FUNCTIONS
Responds to inquiries to the main OAG switchboard by providing information and referrals; records required information as needed.
Maintains various internal tracking and filing systems
Reads and routes agency correspondence; prepares outgoing mail, courier requests
Greets visitors, responds to inquiries, and directs them to appropriate staff
Performs related work as assigned
Maintains relevant knowledge necessary to perform essential job functions
Attends work regularly in compliance with agreed-upon work schedule
Ensures security and confidentiality of sensitive and/or protected information
Complies with all agency policies and procedures, including those pertaining to ethics and integrity
MINIMUM QUALIFICATIONS
Education: Graduation from high school or equivalent
Education: Thirty credit hours from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for -year basis: administrative support, customer services, or public information
Skill in using a computer for word-processing and data entry/retrieval
Skill in handling multiple tasks, prioritizing, and meeting deadlines
Skill in effective oral and written communication
Skill in exercising sound judgment and effective decision making
Ability to handle stressful situations
Ability to receive and respond positively to constructive feedback
Ability to work cooperatively with others in a professional office environment
Ability to provide excellent customer service
Ability to work in person at assigned OAG work location, perform all assigned tasks at designated OAG workspace within OAG work location, and perform in-person work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week (unless on approved leave).
Ability to arrange for personal transportation for business-related travel
Ability to work more than 40 hours as needed and in compliance with the FLSA
Ability to lift and relocate 30 lbs.
Ability to travel (including overnight travel) up to 5%
PREFERRED QUALIFICATIONS
Education: Bachelor's degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis
Experience: Multi-line switchboard and clerical tasks
Knowledge: State government
Skills: Data entry, word-processing, mail merger and using the Internet
Abilities: Customer service skills
Other Language: Ability to proficiently read, write, and speak English and Spanish
Ability to type 35 wpm
TRAVEL
5%
TO APPLY
To apply for a job with the OAG, submit a completed State of Texas job application through the OAG Job Postings Page. In addition, electronic applications can be submitted through either CAPPS Recruit or Work in Texas. A State of Texas application must be completed to be considered, and paper applications are not accepted. For further instructions on how to apply through the OAG Job Postings Page, see our How to Apply page. Your application for this position may subject you to a criminal background check pursuant to the Texas Government Code. Military Crosswalk information can be accessed at http://www.hr.sao.state.tx.us/Compensation/MilitaryCrosswalk/MOSC_AdministrativeSupport.pdf
THE OAG IS AN EQUAL OPPORTUNITY EMPLOYER

Job Type: Full-time

Pay: $2,500.00 per month

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: One location