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Job descriptionWe're looking for friendly and helpful individuals to join our team as Remote Customer Service Representatives. Your main role will be to assist our customers over the phone, email, or chat, helping them with any questions or issues they may have. If you enjoy talking to people and solving problems, we'd love to have you on board!
Responsibilities
*Answer phone calls, emails, and chats from customers promptly and courteously.
*Listen carefully to customers' questions or concerns and provide accurate and helpful responses.
*Assist customers with placing orders, tracking shipments, processing returns, and resolving product or service issues.
*Use our customer service software to document interactions and follow up with customers as needed.
*Collaborate with other team members to resolve complex issues and improve overall customer satisfaction.
*Stay up-to-date on product knowledge, company policies, and customer service best practices.
*Handle customer complaints and escalations professionally and efficiently.
*Identify opportunities to upsell or cross-sell products or services to customers when appropriate.
Requirements
*Excellent communication skills, both verbal and written.
*Ability to empathize with customers and remain calm and patient, even in challenging situations.
*Strong problem-solving skills and the ability to think quickly on your feet.
*Comfortable using computers and customer service software.
*Ability to work independently and as part of a remote team.
*Reliable internet connection and a quiet workspace conducive to remote work.
If you are interested in joining our team as a Customer service representative, please submit your resume. We look forward to hearing from you!
Full Time
$38k-48k (estimate)
05/07/2024
07/05/2024
The job skills required for Customer service representative (Remote) include Customer Service, Problem Solving, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service representative (Remote). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service representative (Remote). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service representative (Remote) positions, which can be used as a reference in future career path planning. As a Customer service representative (Remote), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service representative (Remote). You can explore the career advancement for a Customer service representative (Remote) below and select your interested title to get hiring information.