Department Interactive/Online Employment Type Full Time Location Austin, Texas - Gaming Headquarters

* Provides technical support to all customers via trouble tickets, telephone, and email

* Actively investigates and resolves software and hardware problems for users and issues trouble ticket reporting on all other problems

* Provides exceptional and timely customer support with a high degree of product knowledge

* Works with product teams on support projects focusing on quality and productivity improvement

* Maintains documentation for all support activities including product development, enhancement, engineering, and marketing activities

* Assists with developing and maintaining processes, procedures, and customer related documentation

* Assists patrons with the completion of transactions; provides explanation for any transaction denials

* Utilizes customer feedback to make improvement suggestions on products and services for better service delivery

* Maintains the security and confidentiality of all patron and transaction data, protecting the consumer and Company from liability through strict adherence to all applicable laws and standard operating procedures

* Creates product support documentation and contributes knowledge-based articles as needed

** Skills, Knowledge, & Expertise**

**Qualifications**

* Superior customer service skills

* Self motivated, 100% remote position

* Excellent communication

* Attention to detail

* Understanding of basic math and logic concepts

**Nice to have's:**

* Experience working with Zendesk or Salesforce

* Ability to speak Spanish

* Experience working with internet gaming

* Everi's leadership listens to it's team and values everyone's ideas to help create new processes!

* A great company that is focused on team building, and career pathing for its team!

* Everi uses the latest technologies, and gives its employees the chance to be the first to be hands on with the cutting edge tech!

* Join a team that is innovative, friendly, and customer-focused!

* Discretionary PTO - the perfect way to prevent burnout and improve productivity!

* Awarded "Top Workplace" for 2021 by Las Vegas Review Journal - you'll see why!

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*Everi is an Equal Opportunity Employer. All qualified applicants and employees will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, age, disability, marital status, or any other characteristic or class protected by federal, state, or local law.*

*** For All External Staffing Agencies ***

*Everi does not accept agency submittals. Please do not forward resumes to our Executive team, Management team, or any current Everi employee for review without proper approval. Everi is not responsible for any fees related to unsolicited resumes.*

#LI-TK1 ** About Everi**

**We believe in the values of Collaboration, Integrity, Inclusion, Excellence, and Fun!** Department Interactive/Online Employment Type Full Time Location Austin, Texas - Gaming Headquarters