Job Overview:
We are seeking a dedicated Call Center Representative to join our team. The ideal candidate will be fluent in English and Spanish, possess excellent communication skills, and have a strong background in customer service and medical terminology.

Responsibilities:
- Answer incoming calls from patients and healthcare providers promptly and professionally
- Provide exceptional customer service by addressing inquiries, resolving issues, and scheduling appointments
- Perform data entry accurately and efficiently into the system
- Utilize medical terminology appropriately to assist callers with medical inquiries
- Maintain a high level of phone etiquette and professionalism at all times
- Handle multilingual calls with proficiency in English and Spanish
- Collaborate with the medical office staff to ensure seamless patient care

Requirements:
- Strong communication skills with the ability to effectively communicate in English and Spanish
- Proficiency in data entry with attention to detail
- Knowledge of medical terminology to assist with patient inquiries
- Prior experience in a call center or customer service role is preferred
- Bilingual proficiency in English and Spanish is highly desirable
- Excellent phone etiquette and interpersonal skills

Job Type: Contract

Pay: $16.00 - $17.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• Provide your email address?

Experience:

• Call center: 2 years (Preferred)
• Customer service: 3 years (Preferred)

Work Location: In person