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Northwest Assistant Managers support managers in leading the office and team in areas of customer experience, production and sales, community relations and operations. This position assists with leading the office team and achieving the overall sales performance goals of the office.
Essential Functions
• Responsible for leading the team members of the office
• Resolve or escalate issues referred by the office team
• Help facilitate team meetings/huddles
• Assist with implementation of Northwest’s strategic business plan and marketing initiatives
• Maintain community presence and involvement
• Communicate with customers to recognize cross-selling opportunities
• Educate and/or refer Northwest solutions that meet our customer/client needs through the Northwest 360 model – bank, borrow, invest, and insure
• Contribute to the overall sales performance of the office team
• Originate and process consumer loan requests
• Review and coach to the Northwest scorecard to ensure office goals are achieved
• Supervise and guide the office’s success of operations and audit goals
• Perform all retail office responsibilities as needed
• Conduct in person and outbound business calls/referrals for acquisitions and retention
• Able to work evening hours and weekends as scheduled or assigned
• Oversee onboarding of new and existing customers/clients
• Onboard and supervise training of new employees
Additional Essential Functions
• Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations
• Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
• Work as part of a team
• Work with on-site equipment
Additional Responsibilities
• Complete other duties and special projects as requested by management
Safety and Health for Supervisors without Direct Reports
• Discourage any unsafe work habits by setting a good example for employees by following the required safe work practices as indicated by the safety and loss prevention program
• Consistently and fairly enforce safe work practices
• Ensure that each employee knows what to do in the event of an emergency
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education
High School Diploma or equivalent
Work Experience
Banking or retail experience
2 - 6 years Sales experience
Customer Service experience
2 - 6 years Supervisory experience
General Employee Knowledge, Skills, and Abilities
• Ability to establish effective working relationships among team members and participate in solving problems and making decisions
• Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written
• Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information
• Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information
• Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas
Additional Knowledge, Skills and Abilities
Knowledge of all job related operating systems including Teller, Platform, and Lending Systems
Full Time
$61k-89k (estimate)
04/17/2024
06/15/2024
The job skills required for ASSISTANT OFFICE MANAGER include Customer Service, Microsoft Office, Problem Solving, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be an ASSISTANT OFFICE MANAGER. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by ASSISTANT OFFICE MANAGER. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for ASSISTANT OFFICE MANAGER positions, which can be used as a reference in future career path planning. As an ASSISTANT OFFICE MANAGER, it can be promoted into senior positions as an Office Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary ASSISTANT OFFICE MANAGER. You can explore the career advancement for an ASSISTANT OFFICE MANAGER below and select your interested title to get hiring information.
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Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Assistant Office Manager job description and responsibilities
An assistant office manager's duties mostly revolve around performing clerical tasks, such as organizing and maintaining accurate schedules and documentation, obtaining office supplies and equipment, arranging meetings and appointments, preparing reports
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Assistant Office Manager jobs
Partner with HR to maintain and update office policies as needed.
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Be organize when it comes to paper filing and archiving of files.
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Become proficient with Microsoft Outlook, Excel and Word.
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Gain relevant office management and processes experience.
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Use project management software to deliver accurate reports.
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Step 3: View the best colleges and universities for Assistant Office Manager.