Assistant Director Job Summary
Our Assistant Director works closely with the Director to provide the highest
quality services and programming to the neighborhood. This encompasses recruiting/training of
the clubhouse staff (front desk, fitness, and spa), developing a robust fitness/spa program
offering, and assisting in the successful execution of facility rentals & lifestyle programs. They
will also provide a superior level of service to continually exceed the residents expectations
and solidify that they made the right choice in their home purchase.
Assistant Director Responsibilities and Duties
Assist in hiring, training and mentoring a clubhouse team that will follow the
company's mission and brand standards. (Alongside Director)
Lead the creation and refining of the fitness and spa programming. This includes
introducing new group exercise classes, spa services, etc.
Supervise clubhouse staff, coordinate team meetings/trainings, and manage staff
schedules to ensure desk coverage.
Create operating systems and checklists to provide a well-serviced and clean facility.
Main point of contact for maintenance, repairs, and cleaning of facility.
Complete thorough daily facility inspections and effectively communicate operation
malfunctions promptly to building management.
Promptly answer, record, and complete all resident requests, phone calls, questions,
or concerns. Coordinate all facility reservations.
Facilitate contractor check-ins and check-outs and cultivate relationships with the
company's preferred vendors.
Encourage all residents to participate in some or all of the monthly activities.
Assist in the preparation of the community newsletter in order to inform residents,
families, prospects, and referral sources of major events at the community.
Stay abreast of industry standards, technology and trends.
Perform other duties as assigned and which relate to the success of the property.
This position will be required to work entirely at the front desk.