Overview:
NFC Amenity Management, one of the nation's largest concierge, health club and spa management firms, operates more than 250 facilities nationwide with locations in luxury residential communities, resort/hotels, and corporate wellness facilities. We are committed to ensuring exceptional experiences for our clients while providing an exciting, challenging, and fun environment for our team members. Our record of success comes not from our experience and longevity in the industry but from the over 2000 employees delivering the highest standards and commitment to every project we undertake. Simply put we are...Giving the best of ourselves to our clients everyday! We have some of the best training and development for those employees willing to excel in the areas outlined below. An aggressive growth plan for the company allows for upward mobility for those ready for an exciting and rewarding career with us.
Responsibilities:
Standing and greeting residents and guests according to company standards
Maintaining ownership of the process of resolving resident and guest complaints
Interact with all residents, showing genuine appreciation
Provide knowledgeable and comprehensive information about the surrounding areas
Promptly answer, record, and complete all resident requests, phone calls, questions, or concerns
Assist in the scheduling of move-ins and move-outs
Scheduling and facilitating deliveries and residents' moves.
Monitoring surveillance cameras
Monitoring and securing the lobby
Walking the premises to ensure that the highest standards are being maintained
Complete requests for services, such as but not limited to dry-cleaning pick-up and drop-off, event planning, pet walking, housekeeping, grocery delivery, etc.
Facilitating contractor check-ins and check-outs and cultivate relationships with the company's preferred vendors
Facilitating realtor and potential buyer visits
Arranging airport and local transportation by establishing a network of competent and reliable companies
Scheduling dinner reservations upon request
Follow all company policies and procedures, including NFC grooming standards
Maintain confidentiality of proprietary information and resident identification
Enforcing safety procedures
Logging and announcing visitors
Comply with quality assurance expectations and standards
Qualifications:
1-2 years of customer service experience, ideally in concierge field
Pleasant, positive and professional demeanor
Experience working with demanding clientele
Excellent communication skills- both oral and written
Strong Multi-tasking skills a must
Strong ability to assess a situation, show good judgment and resolve conflicts
Attentive to details with excellent follow-through skills
A "people pleaser" at heart
Display a desire to exceed expectations with every interaction
Flexible and organized
Able to work under pressure
Dependable and detail-oriented
Basic knowledge and experience with Microsoft office products and the internet
Must be able to stand for long periods of time
Proactive and productive
Strong customer service skills
Initiates innovative ways to bring value to the community
Outstanding interpersonal skills
Must be willing to work a flexible schedule, including evenings, weekends, holidays, consistent with the needs of the property
A strong desire to succeed and advance