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Reports to: Front Desk Supervisor, General Manager
Position Status: Part Time or Full Time (including weekends and holidays)
Wage: $15/hour
PURPOSE OF POSITION:
Provide welcoming, attentive customer service to our clients through utilization of knowledge and proficiency in all aspects of reception duties, through communication, education, and dedication. Providing an enjoyable experience for all clients and pets from the moment they walk in the door until the moment they leave. As a Pet Care Concierge at Bark Boarding, you will be responsible for record keeping activities, perform clerical duties related to pet care and treatment, and provide miscellaneous support to Front Desk Supervisor, General Manager, and Owner. These service functions include but are not limited to reception (visitor and telephone), maintenance of records, accounts maintenance, cash processing, data entry, word-processing and mail service. This position requires an outstanding customer service attitude with excellent communication, organizational, and interpersonal skills.
The individual must be able to prioritize multiple projects, work well under pressure and have administration experience. Position requires a strong ethical commitment to the mission and purpose of Bark Boarding.
Supports the organizational mission and goals of Bark Boarding by:
DUTIES AND RESPONSIBILITIES
Client Communication/Service
Acknowledge each client promptly with a courteous, pleasant, helpful, polite, and professional demeanor; conduct each client interaction in a manner consistent with quality customer service at all times; anticipate clients’ needs and offer assistance before it is requested; schedule pet appointments for grooming, in-home services and boarding; address client concerns regarding pet; handle emotional/controversial situations with professionalism and compassion; handle routine customer complaints and problems to the best of your ability; refer difficult or unfamiliar situations to Front Desk Supervisor or General Manager.
Check-In and Document Administration
Greet clients promptly and politely; assist with daycare applications, boarding buddies, and other forms to ensure all forms are completed accurately and thoroughly; ensure that client documents are uploaded to their account and kept up to date; use the computer system to coordinate and schedule requested activities and services for clients and their pets; contact local veterinarians’ offices for vaccine information; follow up to ensure client’s needs are addressed; advise client on admission policies as necessary. Perform a variety of clerical duties, organizing and sorting mail, cleaning, organizing reception area, etc.
Check-Out
Address clients promptly and politely at counter; ensure that all services are completed to the client’s satisfaction; ensure charges are complete before check-out; inform client of balance due; accurately process invoices and payments.
Phones
Answer all incoming calls in a timely manner, maintain courtesy and professionalism at all times.
Retail Operations
Perform over-the-counter selling of merchandise. Exercises a technical knowledge of products sold and demonstrates salesmanship abilities. Explain and answer questions concerning products. Keep the retail area restocked and collect fees, make change, and process credit card transactions.
Cleaning and Organization of Work Environment
Maintain cleanliness of work area keeping counters free of clutter, spot cleaning as necessary; ensure lobby is cleaned and organized to portray an efficient and welcoming atmosphere; restock products, client education materials, and brochures as necessary. Keep equipment and supplies well organized.
Safety and Company Policy Compliance
Be conscientious and aware of any potential dangers and work with the Front Desk Supervisor to implement safety measures when necessary for the protection of all staff, clients and employees.
SKILLS AND KNOWLEDGE
PHYSICAL EFFORT
The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of this job.
WORK ENVIRONMENT
While performing the duties of this job, the employee may be exposed to hazards associated with handling of animals including exposure to unpleasant odors and noises and exposure to bites, scratches and animal waste.
Available shifts and compensation: We have available shifts all days of the week. Compensation is $15.00/hour.
About BarkandBoarding: Are you interested in helping others? Are you committed to personal and compassionate client and pet care? Bark Boarding, a fast-growing pet care company located in Baileys Crossroads, VA, Want to join a team that has been awarded The Washington Post's Top Workplaces Award multiple times as well as Smart CEO Magazine's Corporate Culture award twice! Learn more about us at www.BarkandBoarding.com.
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Full Time
$43k-49k (estimate)
05/02/2023
06/16/2024