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NFF is a Cisco Gold Partner with a Customer Experience Specialization and was a “Cisco Top-5 Mid-Atlantic SLED Partner” in 2019, 2020 and 2022. NFF has maintained Cisco Gold Partnership since 2008, is the only Cisco Gold Partner headquartered in the District of Columbia. In addition to Cisco, NFF has key partnerships with many manufacturers and IT solution providers including, Rapid7, Arctic Wolf, VMware, NetApp and Splunk.
NFF is a District of Columbia (DC) Certified Business Enterprise (CBE) and a SBA Certified Small Business with headquarters in downtown Washington, DC. Our dedication to quality is reflected in our accomplishment of being awarded multiple ISO 9001:2015 certifications.About this Position / ResponsibilitiesJob Description Summary:
Seeking a Senior Helpdesk candidate to provide support to internal customers onsite and offsite. This position will be responsible for responding to inquiries and requests for assistance with software, technical, and other problems to be resolved. This position provides expertise, advice and advance knowledge, including in-depth problem-solving to users or customers to help diagnose and resolve their computer or system equipment issue. The helpdesk position is responsible for troubleshooting methods to fix a problem with a network, and they will log complaints into a database. In addition to documentation, initiating online reports will be a daily task. Amongst other responsibilities, support desk will open, track and close trouble tickets, and remain on top of status updates and requests, while reporting back with the customer.
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We differentiate ourselves as an organization that focuses on people, both our clients and our employees. We are committed to empowering our employees by creating an environment for growth, partnership, respect, and creativity.
NFF offers a competitive salary, comprehensive benefits and flexible paid time off options, for eligible employees:
About the Company:
Networking For Future (NFF)
Full Time
Business Services
$99k-126k (estimate)
03/08/2024
04/03/2024
nffinc.com
WASHINGTON, DC
50 - 100
1996
Private
HESS FATEMI
$10M - $50M
Business Services
NFF provides data center and cloud virtualization, network infrastructure, endpoint security, and unified communications for institutions.