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Job Description:The Service Desk Manager is integral to the operations of the EOIR, ensuring outstanding customer support through effective service desk management. This role requires a person with advanced knowledge and experience in IT helpdesk operations, including Tier 1 and Tier 2 support levels. The Service Desk Manager will be responsible for leading a team of service desk personnel (47 currently), delivering timely and accurate support to all EOIR customers/users. The individual will need to manage ticket handling and escalation procedures, ensuring that all user calls, voicemails, and emails are within the stipulated performance metrics. This manager must provide weekly incident reports and task statuses to Government leads or the GTMs. This role is pivotal in developing, maintaining, and improving service-related procedures and systems to enhance IT support across the organization.
Note: Position is contingent on contract award.
Requirements:
Skills and Qualifications:
Responsibilities:
NDi Benefits:
Network Designs is committed to attracting and retaining top talent by offering competitive benefits and salary packages. Our benefits package includes comprehensive health, dental, and vision insurance, 401(k) matching, and paid time off. In addition, we provide employer-paid life and disability insurance, professional development, education benefits, and much more to ensure our team has the resources they need to thrive on and off the job.
Full Time
Business Services
$103k-132k (estimate)
02/01/2024
06/26/2024
networkdesignsinc.com
IRVINE, CA
100 - 200
Private
JOSEPH THORPE
$10M - $50M
Business Services
The job skills required for IT Service Desk Manager #1092003 include Customer Service, Service Desk, Leadership, Problem Solving, Computer Science, Customer Support, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Service Desk Manager #1092003. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Service Desk Manager #1092003. Select any job title you are interested in and start to search job requirements.