Customer Service Representative
Job Type:
Full-TimeDescription:
Our Call Center is rapidly growing, and we are currently seeking an exceptional individual to join our team. In this position, you would be focused on our customers and providing great customer service. You will answer all incoming calls, schedule appointments, and answer or redirect customer concerns. Our Customer Service Representative will perform other duties as assigned.POSITION REQUIREMENTS:

• Maintain friendly, outgoing, upbeat, and professional communication with customers
• Responsible for answering incoming calls from customers to schedule appointments
• Respond to all customer inquiries, questions and complaints with genuine empathy
• Perform evening confirmation calls to the customers for next day's call
• Schedule all maintenance agreement customers, daily, weekly and monthly
• Willing to take on challenges
• Proven written and verbal skills to complete all assigned tasks
• Ability to write routine correspondence (via outlook - Microsoft Word)
• Able to work from 9:00am - 5:00pm Monday thru Saturday
• Ability to perform overtime work if necessary during the peak season

• Ability to speak effectively
• Ability to work independently
• Ability to react to constant changes with customers and management staff
• Ability to multi task
• Computer literacy

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Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos Resource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.