The Role. The. Escalations Specialist. has responsibility for all aspects of. Complaint Management and Response. including assisting customers through research, validation and communication of actionable results. \n. Whats In It For You. Base hourly rate starting at. $21. per hour monthly bonus incentive. Hybrid. work schedule –Two days (W/TH) a week in office. Employer paid health, dental and vision insurance. Paid time off (20 days for first ye...
The Role. The Customer Analytics Manager will help Prosper deliver a best-in-category user experience. You will identify sources of customer feedback, analyze feedback data and identify trends in customer feedback that can be used by the business. You will be responsible for developing and deploying data driven strategies and insights for Operations. You will identify KPIs and develop reporting to ensure we are measuring the right metrics and dri...
The Role. As the Senior Data Scientist, you will lead initiatives targeted to drive efficiency, scalability, and operational performance using AI/ML. In this role, you will source, manage, and analyze large volumes of structured and unstructured data, synthesize results, and communicate/collaborate on the results with key stakeholders to drive strategic decision making in the organization. This role will require heavy collaboration across other d...
The Role. We are seeking an experienced Workplace Services Coordinator to support Prosper’s dynamic work environment. This individual will provide support to many facilities services including space planning, vendor services, food services, event planning and security coordination. The ideal candidate would be an ambitious self-starter with exceptional communication and time management skills. This role requires you to commute into our Phoenix, A...
The Role. The Learning and Development Specialist will play a vital role in enhancing the skills and knowledge of our Operations employees through facilitation of training sessions, content creation and various administrative & reporting tasks. Supporting the success of both new hires and existing team members, the L&D Specialist will create an engaging learning environment that instils Prosper core values as well as supporting content writers an...
The Role. As an Investor Services Agent at Prosper Marketplace, you will play a crucial role in providing our investors a white glove experience. You will be responsible for taking ownership of our customer's inquiries, thoroughly addressing customer questions, provide alternate solutions, and resolving issues across various communication channels. Your goal will be to provide an excellent customer experience, enhance brand loyalty and contribute...
The Role. Prosper is looking for a Senior Benefits & Leaves Analyst to join our People and Places team. A successful Senior Analyst will manage and grow Proper’s health & wellness program, including the leaves program. This person is curious, strives to understand how things work, and simplifies the customer experience. The ideal candidate can communicate complex concepts in a way that everyone can understand, and recognizes that benefits impact ...
The Role. Prosper seeks a. Senior Product Manager. for the Credit Card Product Line to drive success in reimagined card servicing, new product launches, and expansion tactics. This pivotal role involves strategizing, executing enhanced customer experiences, and leading cross-functional collaboration with Product, Engineering, Marketing, Credit Risk, Operations, Legal, and Compliance teams. Responsibilities include roadmap ownership, vendor manage...
The Role. Prosper is seeking an experienced Application Security Senior Manager to lead our Application Security program. This individual will lead, mentor, and manage a team of senior security engineers and report to the Head of Information Security. This role is responsible for setting organizational direction by identifying technical priorities, managing expectations, and working with relevant stakeholders to deliver next-generation applicatio...
