359 Customer Service Specialist Jobs in Phoenix, AZ
American Barcode & RFID is Hiring a Customer Service Specialist Near Phoenix, AZ
Job Details
Description
SUMMARY
Our Customer Experience Support Specialist engages with external customers and our internal sales team to deliver Amazing Customer Experiences. They enjoy addressing customer needs and engineering happiness whenever possible, demonstrating daily that we believe in making you better. Enthusiastic, superior-service oriented, and committed to excellence, this Customer Experience Support Specialist values Accountability, Communication, Empowerment, Integrity, and having Fun (AB&R’s Core Values).
Working At AB&R
At AB&R, we are more than just a place to work. We strive to create a community of diverse, hardworking people who are passionate about what they do. Here, our team builds one another up and celebrates each other’s successes. We encourage peer recognition and reward team members for their hard work day in and day out. This includes monthly celebrations and gift card drawings, ongoing professional development for all, and a Star Program that lets you nominate a team member for living out our core values.
OUR VALUES
Years ago, we took time to reflect on the building blocks of our culture. Our entire team chimed in with valuable insights, which we boiled down to our five core values: Accountability, Communication, Empowerment, Integrity, and Fun. These values are at the core of everything we do at AB&R. From the first day you join the team; you’ll quickly see how we put our values into action daily.
THE STAR PROGRAM
Put these values into action, then get rewarded for providing an Amazing Customer Experience! Our core values are invaluable to our team. We feel so strongly about it that we put our money (and PTO) where our mouth is. So enter your peers for providing Amazing Customer Experiences, or get nominated yourself, and you can earn a star. Earn enough stars, and you’ll get extra PTO or a Visa card it’s up to you!
Qualifications
QUALIFICATIONS
To perform this job successfully, this individual must perform each essential duty satisfactorily. Critical components for success include being able to multitask, be highly organized, detail oriented, based when faced with a challenge. Additionally, individuals must recognize & provide an exceptional customer experience.
ESSENTIAL DUTIES AND RESPONSIBILITIES
As a Customer Experience Support Specialist, your responsibilities will include the:
- Exceptionally embracing and implementing AB&R’s five core values in your daily workflow.
- Advocating on behalf of customers to understand, address, and resolve their product, delivery, and service contract issues quickly and successfully.
- Entering sales orders into AB&R’s business system within two (2) hours of receipt to address customer requests and assist with expediting sales orders as needed wholly and quickly.
- Verifying the accuracy of customer orders by confirming customer purchase orders with sales orders and making corrections if necessary.
- Promptly communicating the delivery status of pending orders via email or phone.
- Follow up on open quotes by reaching out to customers to confirm receipt of products and services and to answer any questions. Enlist the help of Solutions Consultants in assisting customer inquiries if needed.
- Providing Tier 1 Support for service and software-related needs by gathering the necessary information to create, record, and escalate Technical Support Cases.
- Maintaining customer accounts by processing Return Merchandise Authorizations (RMA’s) for credit or replacement.
- Contributing to our team effort by accomplishing related tasks and responsibilities as assigned.
- Maintain a gossip-free workplace
EDUCATION and/or EXPERIENCE
Associate degree (A. A.) or equivalent from a two-year College or technical school; six months to one-year related experience and/or training; or equivalent combination of education and experience. Two years of Customer Service experience preferred. Familiarity with Microsoft Office suite, virtual meeting applications (Zoom, Teams, etc.), and phone systems preferred.
LANGUAGE SKILLS
Ability to communicate effectively in various settings with internal and external customers
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide into all units of measure using whole numbers, common fractions, and decimals.
REASONING ABILITY
Ability to use critical thinking skills to evaluate, analyze and synthesizethe ability to be solutions based when presented with a challenge.
PHYSICAL DEMANDS
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
WORK ENVIRONMENT
The work environment characteristics described here represent those employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
COMPENSATION & BENEFITS
- First Friday Group Celebrations
- Quarterly Company-wide Activities
- Core Value Rewards Program
- Competitive Salary
- Comprehensive Benefits
(Medical, Dental, Vision) - 401K (After 90 days of employment)
- Paid Training and Personal Development
- 7 Paid Holidays
- PTO
- PST
COMPANY ACHIEVEMENTS
- Voted Top Company to Work for in AZ (9 Years in a Row)
- Voted 100 Best Arizona Companies - Best of Cool
Job Summary
Other
Wholesale
$46k-58k (estimate)
07/15/2023
06/30/2024
abrfid.com
Phoenix, AZ
25 - 50
Wholesale
Related Companies
The job skills required for Customer Service Specialist include Customer Service, Products and Services, Microsoft Office, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Specialist positions, which can be used as a reference in future career path planning. As a Customer Service Specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Specialist. You can explore the career advancement for a Customer Service Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Specialist job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Specialist jobs
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Step 3: View the best colleges and universities for Customer Service Specialist.
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