Job Description

Job Description

We are looking for a Customer Sevice Representative. The ideal candidate must be goal driven, hard-working, and have excellent communication or customer service skills.

RESPONSIBILITIES :

• Identify, evaluate and prioritize caller needs, questions and concerns.
• Formulate plans of resolution and respond appropriately and efficiently.
• Maintain and restore customer satisfaction and partner with other teams as needed.
• Perform problem analysis, problem determination and recommended resolutions to the callers in accordance with standard protocol.
• Proactively educate caller on program benefits.
• Document all call information according to standard operating procedures.
• Use computer tools to accurately process and document information.
• Develop rapport with callers and appropriately adjust communication style.
• Provide accurate information about available programs and services.
• Escalate issues internally and follow up on escalated issues.

REQUIREMENTS :

• Great communication skills.
• Must be able to multi-task.
• General working knowledge of Microsoft Word & Outlook.
• Computer keyboard proficiency and internet navigation skills required.
• Have the ability to work effectively with others in a team environment.
• Ability to thrive in a fast-growing always changing environment.
• Prior experience in a customer service related field preferred.
• High School Diploma
2 days ago