180 Customer Service Representative Jobs in Minneapolis, MN
CenterPoint Energy is Hiring a Customer Service Representative Near Minneapolis, MN
- Competitive pay
- Paid training
- Benefits eligibility begins on your first day
- Subsides metro and parking discounts
- Flexible work schedule, paid holidays and paid time off
- Access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston
- Professional growth and development programs including tuition reimbursement
- 401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution with immediate 100% vesting.
- Respond to all questions relating to all Company customer service inquiries via verbal and/or written communication with a focus on one call resolution
- Issue orders to establish or discontinue gas service or to establish gas service
- Resolve billing inquiries, perform account adjustments, negotiate payment arrangements and deposit amounts, processes online customer service and electronic billing inquiries and follows-up on customer accounts
- Negotiate and/or accept payments and payment arrangements with delinquent customers that achieve mutually agreed upon terms and conditions following outlined policies
- Manage customer complaints within guidelines of company policy to ensure consistency and the highest quality of customer service. Provide follow-up by completing appropriate records and documentation.
- Maintain current knowledge of Company systems, policies, procedures, reporting and other information to identify customer needs and ensure customer satisfaction
- Consider each customer contact as an opportunity to sell or promote additional value-added products or services offered by the company (i.e. IVR, Web, etc.)
- Require a high school education or GED
- Requires one (1) year of customer service experience.
- Possess working knowledge of a PC, mainframe computer systems, data entry proficiency, strong time-management, and organizational follow-up skills.
- Exhibit desirable and appropriate professional behavior including integrity and the ability to get along with others.
- Able to establish and build customer loyalty by expressing empathy toward customers and providing solutions to meet our customer needs.
- Able to work well in a team-based environment to accomplish assignments and achieve objectives.
- Able to communicate effectively with employees, management, and others, both orally and in writing.
- Able to meet all competency-based assessments and other selection criteria as determined by the Human Resources Department for this position. Present performance level, relevant experience, structured interview and demonstrated skills will also be considered in determining qualifications.
- Must not be on any steps regarding the disciplinary process.
- Able to demonstrate commitment to compliance with applicable laws and regulations, the Company’s Ethics and Compliance Code of Conduct, and other Company policies and procedures and do so consistently, take all required training courses and do so timely.
- Able to demonstrate respect for all individuals, adhere to the Company’s values and business practices and do so consistently.
Job Summary
Full Time
Utilities
$39k-48k (estimate)
04/06/2023
04/30/2024
centerpointenergy.com
HOUSTON, TX
7,500 - 15,000
2001
DAVID J LESAR
$5B - $10B
Utilities
Related Companies
About CenterPoint Energy
Center Point Surveying is a civil engineering company based out of RURAL ROUTE 63 BOX 39, Pettigrew, Arkansas, United States.
The job skills required for Customer Service Representative include Customer Service, Billing, Written Communication, Data Entry, Communicates Effectively, Computer Systems, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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