Overview

Program Overview:

NADAP, Inc. is a multiservice non-profit agency dedicated to helping people with medical, behavioral health and social service needs to become self-sufficient. NADAP has 46 years of experience operating programs that assist disadvantaged populations in New York City and Nassau County. NADAP's services include assessment, care coordination, case management, professional training, and job preparation, placement and retention services. NADAP provides services to more than 25,000 people annually. 

Job Title: Administrative Assistant- IT Support

Job Summary: The administrative Assistant provides administrative and IT support to management and staff while also supporting operations and data entry. Based in our Union Square office, this position works closely with the Office Manager to perform daily administrative tasks, troubleshoot IT issues and work on project-related assignments. 

Responsibilities

• Triage and troubleshoot basic network connectivity, hardware, and software access issues.
• Liaison between NADAP staff and IT Helpdesk.
• Maintain and update IT ticketing file. Proactively follow-up with outstanding IT tickets.
• Complete daily operational data reports using Excel.
• Updates and maintains internal program records, reports, spreadsheets, and organizational charts.
• Monitors and maintains program supplies.
• Maintains lists and communications via email as requested for supervisory and managerial staff; creates and manages templates and forms.
• Performs photocopying, faxing, and filing of program documents; drafts and distributes program correspondence and reports
• Updates and ensures data accuracy in internal client and employee databases.
• Support senior management with administrative projects.
• Performs other duties as assigned.

Qualifications

• Minimum of 2 years of experience providing administrative and IT support in a professional environment.• Must be able to provide technical support to staff (trouble shooting network connectivity, software and platform access, and basic hardware issues).• Must be proficient in Microsoft Office including experience creating spreadsheets and maintaining records using Microsoft Excel.• Must have good verbal communication and business writing skills.• Must be able to interact with executives, and all levels of staff, in a highly professional manner.• Ability to effectively manage time to meet multiple, competing demands and priorities. • Must have outstanding analytical and follow-up skills, as well as excellent attention to detail.• High School Diploma is required. Bachelor’s Degree preferred.

Salary $45k/year.

Why Work at NADAP?

• Excellent benefits including medical, dental, vision, Medical Flexible Spending Accounts and Dependent FSA.
• Term Life insurance and additional volunteer benefits.
• Retirement savings options (401K or 403B).
• Commuter Benefits: pre-tax transit and parking.
• Employee discounts
• Generous leave packages include 3 weeks of PTO, 12 paid federal holidays and sick leave.