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CUSTOMER SERVICE REPRESENTATIVEN-ear is currently seeking an experienced Customer Service Representative to join their team in Tampa, FL (33614).
Who we are : WHAT : We improve critical communication.HOW : We invent and create high-quality accessories for 2-way radios.
WHY : To help people who protect people focus on their task - not their equipment.We do it through curiosity and collaboration.
We want to eliminate ear fatigue, caused by poor sound quality or poor wearing comfort. We want to understand our customer's primary needs and we treat every customer as our only customer.
Representatives must handle incoming customer service calls and emails from our customers. This position offers support for the sales staff including supporting questions regarding warranties and prospecting leads.
Our customer service representatives are often the first point of contact for customers' product issues, we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions.
Essential Job Responsibilities : Core duties and responsibilities include the following. Other duties may be assigned by management.
Effectively manage incoming calls, and emails, and develop leads.Identify and resolve customers' issues.Provides customers with order details, and tracking information, and has a general understanding of product knowledge.
Manages and resolves customer complaints. Research required information using available resources.Completes transactions and processes orders.
Routes call to appropriate resources if needed.Documents all call information according to standard operating procedures.
Minimum Job Requirements : Education & Experience : Candidates holding a General Education degree or Equivalent would be ideal.
It is required that the candidate has minimum 3 years of previous experience in customer support, client services, sales, or a related field.
Excellent communication over the phone and other communication platforms is required. Basic computer skills and experience are required.
Expectations / Core Competencies : Willingness to understand and eagerness to learn engineering and technically complicated products.
Excellent written and verbal communication skills.Demonstrable experience in marketing together with the potential and attitude required to learn.
Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow.Versatility, and a willingness to work within constantly changing priorities with enthusiasm.
What We Offer : Salary commensurate experience.70% Employer / 30% Employee Cost Split Healthcare Benefits. (Medical, dental, and vision)Long-term disability, and Life benefits.
Paid Time Off. (80 Hours Annually)Employee discounts on a variety of wellness, travel, auto, dining, financial and electronic products through ADP LifeMart.
Please submit your resume via the Apply now’ button!We are an Equal Opportunity Employer!
Last updated : 2024-03-05
Full Time
Wholesale
$44k-58k (estimate)
03/07/2024
04/04/2024
n-ear.com
Tampa, FL
<25
Wholesale
The job skills required for Customer service representative include Customer Service, Customer Support, Customer Satisfaction, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service representative positions, which can be used as a reference in future career path planning. As a Customer service representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service representative. You can explore the career advancement for a Customer service representative below and select your interested title to get hiring information.